Why Fastpass at Disney can be horrible

Hey Rideman, have you been to Disney and used the system?  Maybe its not about customer experience...but then why was my experience so much improved? 

You are right...by most standards, you actually ARE waiting longer for the ride.  But why complain when you can get a ticket, eat lunch, and then wait 10 minutes in like for Space Mountain instead of 45?  So what's the problem?  It benefits the park and the customer.  That hour that you spent out of the line was better put to use...out of the line.   

And once again, its unfair to judged Disney's fast pass by the results of what happened at CP. 

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Lord Gonchar's avatar


kip099 said:
Except the people behind you on the second ride...



Wrong! You see, if you hadn't used your Lo-Q, then you'd have been standing right in front of those people. They waited exactly the same amount of time.


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Lord Gonchar's avatar

scanz said:

Lord, I've said this before. The concept of Fastpass does look very good on paper. So does Communism.
Don't act like we're ignorant for not liking it. Obviously there's a problem when so many people have bad experiences with it. Our argument is as good as yours.

Fair enough, but I think the reason so many people hate it is that they don't understand it. No one has really made a good arguement against it, just the simple "everybody should have to wait in line" arguement. Why wait when you can do something else in that same amount of time? The other argument is "why should someone be allowed to cut in fornt of me!" - well, they're not. Simple as that.
I don't mean to sound so condescending, but I have a hard time understanding how so many enthusiasts can't understand the systems in question. They obviously work or the parks wouldn't keep using them. Every similar system I've used has worked fabuolously for me and my family (even the dreaded MF version at CP - although it was severly flawed) and I can only speak from experience... and from the looks of this thread more people have had a good experience with similar systems than have had bad experiences.
Want me to open a whole new can of worms? What about Universal resort guests getting front of the line access all day? I'll give you guys that one - that's flat out line cutting, it increases your wait by giving someone a special perk because they paid more money to the company. Want me to blow your mind further? I don't mind it one bit. :)

 

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*** This post was edited by Lord Gonchar on 2/13/2002. ***


Lord Gonchar… If you use your Low-Q on one ride then get in line for another, aren’t you effectively standing in two lines at once? (therefore making the line longer for the people behind you on one of the two rides) I’ve never seen the Low-Q in action, but this is my understanding of how it works. It makes the experience better for anyone who uses the system and worse for anyone who doesn’t.

But anyway, I can be as much of a hypocrite as the next guy… I’ve used Disney’s Fastpass, I’ve been an on-site Universal guest, and when you use these systems they kick butt (screw everybody else – if they don’t use the system, that’s their fault…)

rollergator's avatar
Ahhhh...couldn't ask for a better segue!  The MAIN difference here in FL is that we hire LOADS of people to work the park, and ALL of the queue-management "schemes" mean extra staffing...most parks simply seem to take folks off coasters/flats INCLUDED in POP to staff all these booths, etc.  I'm gonna paraphrase Jeff here..."If a park operates all the rides, and runs them AT/NEAR capacity, waiting in line for a ride shouldn't be any big deal"...
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Florida needs an Intamin and/or CCI soon...PLEASE!
Son of Drop Zone - PKI CoasterCamp I Champions!!!
I have used Fastpass and I absolutely love it.  The problem, as I see it, is that some park companies are half ***ing it with their programs which is hurting guests.
Lord Gonchar's avatar
kip099,

Ok, now I see where you're coming from. Finally someone was able to explain it in a way that makes sense!

To a degree I guess you are in two lines at once, but the idea from the park's perspective is that they want everyone to use it. So essentially everyone is standing in two lines at once. I guess...

Heck, we've talked this thing into circles so much that I'm even confusing myself now :)

Bottom line for me is:

Everytime I've been at a park that used some sort of virtual queue system I was extremely satisfied with the results. I ususally got more rides in one day than I would have without and I never felt like I was being cut in front of in line.

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Jman said:
I love fastpass.  I was at MGM and rode Tower of Terror and Rock n' Roller Coaster with a 4 minute wait for ToT and a 10 minute wait for RnRC, and the park was JAMMED.  Used it the whole day...it was great!  I also would like to see the single rider lines that they have at IOA implemented at other parks.

That is fastpass at it's finest.  The rides are right next to each other so you can basically just get a fastpass on RnRC and ride ToT.  By the time ToT's over you can ride RnRC and get a new fastpass. 

I see nothing wrong with the way fastpass works.  It's when parks start charging extra to cut line that I don't agree.  If every one is givin the same oppertunity to wait in a "virtuial" line, I see it as fair to all.
Fastpass os the only fair program out there right now.  You dont have to pay any extra, and its your fualt for not taking advantage of fastpass.  You cant blame the people who took advantage of such a great program.  I cant wait to fast pass my season pass on monday at Disney Land.  Also is Fast Pass at DCA?
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janfrederick's avatar
Using it is similar to credit. Although you can get on one ride quicker, you wait longer for other rides that you don't get the fastpass for because the folks who got fast passes for your ride are getting let on in front of you. Fast pass is absolutely great on not so busy days. You can get one after another and hang out doing whatever while you wait for your time. On busy days, however, the fast passes get doled out within the first couple hours, and you end up waiting even longer for rides who's lines are already long due to the crowds.

I'd just as soon do away with this gimmick. I'd prefer increased capacity. It's annoying waiting for 'special' people who have passes to get let in front of you...even when you have the ability to be 'special' at other times yourself. I don't think the good old fashioned system of waiting in line was ever broken...so don't fix it.

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"I'll bet that thing hits 5 Gs going through that loop.....faaar ooouut!"


Zimm Said: Just imagine everyone in a line now moved over to the fastpass lane. You can't get everyone at ride at 1:30 for example, so the waiting will be just as bad after a few years when everyone does fastpass.

They only give out a certain amount of Fastpasses for that time slot.  Once that time slot is sold out, they move to the next one. Therefore, this wouldn't happen.  One day it was around 12noon and the Test Track Fastpasses were being issued for 9pm. 
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*** This post was edited by scoaster on 2/15/2002. ***

rollergator's avatar

2Hostyl said:

As I said before, if you are not working at max cap, fastpass does no good.
jeremy


And, I'll add to that, if you ARE working at max capacity, there's no real need.  Paraphrasing: "A bad solution to a problem that doesn't exist..." 
Sure FastPass users MAY get an extra ride or two, but check out TOTAL rides given in a single day at ANY park using these "systems", and I think it's readily apparent that they ALL serve to reduce capacity...which, by the magic of marketing, actually increases the PERCEIVED need for the systems by increasing wait times...

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Florida needs an Intamin and/or CCI soon...PLEASE!
Son of Drop Zone - PKI CoasterCamp I Champions!!!


I do not support Fast Pass, Fast Lane, Lo-Q, or any other "virtual wait"-type systems out there because the logic behind them is very flawed.  Here's why:

*Capacity does not change.*  The same amount of people are being shuttled through the ride as before the systems were in place.  Therefore, no more people are riding the ride in a day than before the system.  Does this help you to get more done in a day?  Only marginally; time usually spent eating or shopping in the park (which for many is *very* little) can be spent "virtually" waiting in the line.  Logically, there is *no possible way* that you can ride more attractions in a day (except for maybe one while eating...see above) with the systems than without the system!  If you are riding more in a day than usual (without FP), then there *must* be people who are riding a whole lot less!  I enjoyed parks when they were fair to everyone...and I guess I'm in the minority on that.

But the thing is...how often does Disney not work at Max Capacity?  Most all of the Disney rides are built so that the hourly throughputs are hilarious.  Where did i read that Pirates of the Carribean gets over 7000 pph?  But the thing is, lines still get long.  That's the thing at Disney parks...lines are virutally always going to be long, no matter when you go.  (there are a few exceptions, but they are few and far between.) 

Bottom line...Fast Pass is not always going to make you wait "shorter."  It will make your day better utilized if you use it right.  Instead of waiting in line for Roger Rabbit, we decided to Fast Pass it, and eat lunch while we were waiting.  It worked perfectly.  Instead of waiting in line for Haunted Mansion, we rode Pirates of the Carribean, and then got in the fast pass line for Mansion.  We ate dinner while fast passing it for Big Thunder Mountain Rail Road.  Everything else, the difference in Fast Pass wait and Stand- By wait wasn't worth the difference.  It worked great.  I'd be really interested to know what the general feedback has been.  As far as I could tell, people weren't having problems with it.  I would venture to say it has been overwhelmingly positive, but it would still be interesting to see.  Disney is all about guest experience...I don't see why they would keep a system like this if people weren't happy with it. 

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If the shoe fits, find another one.

"I'd just as soon do away with this gimmick. I'd prefer increased capacity. It's annoying waiting for 'special' people who have passes to get let in front of you...even when you have the ability to be 'special' at other times yourself. I don't think the good old fashioned system of waiting in line was ever broken...so don't fix it."

I don't understand what you mean by increased capacity, unless your talking about SF. Disney's capacity is as good as it gets, unless you want their attractions to consist entirely of  ten to fifteen trains, and about a thirty second ride. And for my money, there is nothing old fashioned about a three hour wait for Indiana Jones, that's an entirely modern thing. I never want to go back to that.

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Have you ever considered that maybe it's not the park that's the problem, but YOU?

rollergator's avatar
...specific to Disney, yes, they run pretty darn close to max at most all times....safe to say CP does, too.  However, that leaves a LOT of parks out there with a LOT of room for increased capacity...but then again, if lines were short, noone would buy those FastPass/FastLane/Lo-Q systems, and the increased revenues they produce would dry up...maybe this is an interim step back to the old pay-per-ride policy, I don't know, but it definitely seems to cause more problems than it "fixes" at MOST parks...Disney notwithstanding...
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Florida needs an Intamin and/or CCI soon...PLEASE!
Son of Drop Zone - PKI CoasterCamp I Champions!!!

ravenguy98 said:
But the thing is...how often does Disney not work at Max Capacity?  Most all of the Disney rides are built so that the hourly throughputs are hilarious.  Where did i read that Pirates of the Carribean gets over 7000 pph?  But the thing is, lines still get long.  That's the thing at Disney parks...lines are virutally always going to be long, no matter when you go.  (there are a few exceptions, but they are few and far between.) 
Bottom line...Fast Pass is not always going to make you wait "shorter."  It will make your day better utilized if you use it right.  Instead of waiting in line for Roger Rabbit, we decided to Fast Pass it, and eat lunch while we were waiting.  It worked perfectly.  Instead of waiting in line for Haunted Mansion, we rode Pirates of the Carribean, and then got in the fast pass line for Mansion.  We ate dinner while fast passing it for Big Thunder Mountain Rail Road.  Everything else, the difference in Fast Pass wait and Stand- By wait wasn't worth the difference.  It worked great.  I'd be really interested to know what the general feedback has been.  As far as I could tell, people weren't having problems with it.  I would venture to say it has been overwhelmingly positive, but it would still be interesting to see.  Disney is all about guest experience...I don't see why they would keep a system like this if people weren't happy with it. 
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If the shoe fits, find another one.

Ravenguy did exactly what Disney had in mind.  If you are standing in line, you are not spending money.  He ate both lunch and dinner while utilizing the Fastpass which meant revenue for the park and a sense on his part that he was using his time wisely, thus getting more bang for his buck.
That is the whole philosophy behind Fastpass and he couldn't have described it any better.

That's why I'm only defending the Disney system.  I'm not going to be in complete anguish when parks offer stuff like Fast Lane at the Six Flags parks, but I don't really like the idea behind them. 
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If the shoe fits, find another one.
The other issue about Disney's system gets back to the whole 'length of stay' idea. Someone already mentioned how Disney was giving out 9:00pm passes at noon. I'm almost willing to bet that the 'normal' wait for that ride was nowhere near 9 hours (the only person I know who is willing to wait 9 hours in line for a ride is Sean Flaharty... :) ). So if Fast Pass didn't exist, you'd stand in line for an hour for that ride, then go ride something else. By the time 9pm rolls around, you're done with the park...particularly if you're talking about a Disney park where you might well decide to go to another park, or leave the park entirely to go have dinner somewhere. But with the FastPass system, you're now committed to staying the full nine hours. You go have lunch, you ride something else, you mill about, and at 9pm you come back and wait in line for ten minutes to ride the ride. In exchange for riding when they tell you to instead of when you want to, you get to trade 60 minutes of waiting in line for 540 minutes of waiting not-in-line.

I get the distinct impression that the people who are such advocates of this system are the people who haven't dealt with it on a busy day!

--Dave Althoff, Jr.

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