Sure what you want and what you get many times aren't gonna happen but there are proven facts to buisness.
Make things affordable and people are less reluctant to buy food, drinks, merchandise.
Training of employees and providing a POSSITIVE experience for guest. Making them WANT TO COME BACK.
Having advertised rides open as much as possible.
This wasn't just coaster boards raising hell over something coaster geeks don't like. This made MSNBC and NBC news which is national media.
Chuck
This wasn't just coaster boards raising hell over something coaster geeks don't like. This made MSNBC and NBC news which is national media.
Yet another reason coaster geeks shouldn't be claiming victory.
Each one of those negative articles held more weight than every post on every enthusiast board combined...
...and created a ton of press for SF. (See conspiracy theory #3)
EDIT- forgot this at first
Make things affordable and people are less reluctant to buy food, drinks, merchandise.
While I will back you on the general customer service complaints, I will never back the pricing thing fully. SF is no more expensive than any of the big chain parks, nor their food any worse. Those other chains aren't hurting. It has to be something else.
And besides, there's more to it than simply lowering prices. You have to consider margins and sales. These guys have access to numbers in which to base these decisions. I don't.
All I know is I'd rather sell 1000 of something at a $2 profit than 1500 units at a $1 profit.
You have to consider that lower price doesn't automatically mean enough sells to make up the difference.
*** Edited 1/15/2006 12:35:51 AM UTC by Lord Gonchar***
Something I wouldn't have taken a chance on when your chain is obviously in trouble to begin with.
Chuck
Makes you wonder. Especially given these guys' history of pulling this sort of thing.
It's not any crazier than thinking enthusiasts single-handedly changed the way they'll do business in 2006. :)
EDIT - Typing too fast, spelling
*** Edited 1/15/2006 12:40:08 AM UTC by Lord Gonchar***
Really! The nerve of you to even suggest such a thing!
Lord Gonchar said:Even more so, refer to the story of them offering season tickets only to Redskins credit card holders and the reversal of policy in less than a week. This story mirrored that one in every way.What kind of total flakes throw wacky ass ideas out left and right with no regard and then immediately recant them when faced with the slightest backlash?
Why do you ask questions AFTER you answer them?
:)
Seriously though, the real difference is that they're not necessarily being faced with "the slightest backlash" in either case. They're being faced with a dose of reality...
Somewhere in the handbook of customer relations, it says "thou shalt not P.O. the hand that feeds you". Not sure where, exactly... ;)
Maybe they should read it BEFORE coming up with these policies...seriously, you wanted all season ticket holders to have a Redskins credit card? What's next, I can only get my SF season pass with a SF credit card? ;)
:)
*** Edited 1/15/2006 2:21:03 AM UTC by rollergator***
I still say rip an idea from Paramount. Start sending out ride/food/policy surveys to your season pass holders, you already have our e-mail addresses at your disposal. Of course they'll have to weed out enthusiasts, who'll no doubt use that as a oppotunity to either take a rip at the company, or try and munipulate the surveys by asking for a giga-coaster for SFA...;)
Lord Gonchar said:
Even more so, refer to the story of them offering season tickets only to Redskins credit card holders and the reversal of policy in less than a week. This story mirrored that one in every way.
The policy was you could purchase and renew your Redskins Season Tickets only with a Redskins Master Card and I almost walked away from my season tickets because of that policy.
The reversal of that policy wasn't one of the Redskin's choosing. It took Master Card steping in and saying you can restrict your purchases to Master Card but not favor one banks Master Card over the Master Card of another bank. That violates the terms and conditions of your contract. If Dan Snyder had his way, tickets would have to be purchased/renewed with a Redskins Master Card.
Also, if SF runs their concessions the way the Redskins run their stadium, you will see every register open, with someone ringing it. Also, look for concessions to be farmed out. Those items that aren't nationally branded will be farmed out to a stadium conessionaire like Centerplate Concessions. Security... will probably be farmed out, I wouldn't be surprised to see ticket taking farmed out... I wouldn't be surprised to see the metal detectors history and in the parks where it's necessary patron's will be "frisked".
I honestly think where it makes since to run a amusement park like a football stadium, SF will do it.
A day at the park is what you make it!
I still got to say what I wanted about the stupid policy, even if it was a reply to your misunderstood humor. (lol)
Never underestimate the power of the internet. Communication between customers about companies is so easy now compared to pre internet days. Don't for one second think that companies are not sensitive to what is being said about them on the web.
The history of Red Zone and squeezing $$ from customers is well known. They would have done this in a second and did, and they thought it would just slide thru without notice. But the enthusiast community is watching and sounded the alarm. The writer at Motley Fool picked up on the story and reported it as another crazy internet rumor and made it a joke. When "we" showed him the SF website proof he was stunned and wrote about the stupid cash grab at SF. No company likes this kind of pub, especially from an the investment media. Soon after the more mainstream press picked up on it and SF backed down.
Did coaster boards alone change the policy - no. Did they play a small role - yes.
Think the next time SF comes up with a new cash grab they will be more careful how they implement and spin the decision - yes.
...in further note...is an idiot policy still an idiot policy if the messenger is coasterboy?
I sometimes have trouble following along as I don't know whio is and is not reasonable coasterboy versus crazy coasterboy!
...is there a list available?
Jeffrey R Smith said:
Which begs the question...Are Motley Fool employees crazy enthusiasts whose opinions are to be discounted? Or were they just reasonable humans who recognized an idiot policy for what it was?...in further note...is an idiot policy still an idiot policy if the messenger is coasterboy?
I sometimes have trouble following along as I don't know whio is and is not reasonable coasterboy versus crazy coasterboy!
...is there a list available?
The writer from Motely Fool probably wasn't even interested in theme parks or coasters. He used the story to show how crazy internert rumors can spread about companies. When he found out it was true and he hadn't done enough homework to make sure it was just a rumor in his first article (didn't feel he had to since it was so "ridiculous") he wrote another lambasting Six Flags.
Meanwhile Six Flags was trying all kinds of spins to justify the policy (none which was the true reason of selling more food) and eventually had tro back off.
To answer your question the writer was just a resonalble human like most people who want a fair deal for a fair price.
At No Coaster Con 2006 on Saturday, a Six Flags representative, stated that all the rumors of Six Flags not allowing re-entry are False.
884 Coasters, 34 States, 7 Countries
http://www.rollercoasterfreak.com My YouTube
Then again, these guys have proven to be ANYTHING but predictable...LOL! :)
Just a guess here...I think they MIGHT decide to try this policy out at GAdv in '07, then decide from there where to go....
I think you may be right.
2022 Trips: WDW, Sea World San Diego & Orlando, CP, KI, BGW, Bay Beach, Canobie Lake, Universal Orlando
You must be logged in to post