Has SF customer service gotten better

Monday, May 14, 2007 3:57 PM
I was wondering if your local SF park CS has changed from last year? I know SFNE and Gradv has gotten better. This season SFNE is opening single rider lines on there popular rides with one on Pandemonium, Scream, and Catapult, and in the next couple of weeks they are adding one on SROS. From what I am hearing if they are a success they will be doing it chain wide. Before you answer you should read this posted on another site, I thought it was great that the park GM took time to respond to the topic. If this is a sign of the future SF is definitely on the right track.

http://www.ultimaterollercoaster.com/forums/cgi/forum1.cgi?read=180625

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Monday, May 14, 2007 4:03 PM
It is hit or miss, at SFMM I was run around from one department to the other on the phone, at SFDK, SFOT, SFFT, and SFOG they were great one the phone and thats just on the phone.
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Monday, May 14, 2007 4:14 PM
Still had to wait forever for a couple slices of pizza & drinks back on my visit to SFA on the 5th but other than that things went great....except for the weather by the evening though.
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Monday, May 14, 2007 4:14 PM
From virtually every park we're hearing the same kinds of positive reviews - even from the SFGAdv/SFNE/SFMM parks that used to DEFINE the bad SF reputation. Always bothered me that so many REALLY good parks got caught up in the negative press that really WAS deserved by only a few parks.

Now it seems like even the "bad" parks are on the right track and doing and saying ALL the right things. Of course, we don't want to get TOO carried away....it IS still May after all.

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Monday, May 14, 2007 4:16 PM
Looks to be on the upswing - for real this time.

A little too early to say, "I told you so", but I'm on the edge of my seat waiting for the chance. ;)

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Monday, May 14, 2007 4:20 PM
Don't get too excited and fall off ;)

Seriously, I think it's great that most- if not all- the parks are showing significant signs of improvement. Now let's just hope that it continues into the busy summer season and people realize that things have changed and bring their business back to Six Flags.

I'm a skeptic, but I'm also pushing for the parks to get better.

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Monday, May 14, 2007 5:00 PM
Now if 6Flags would just buy GL back and send us some dolphins.
;)

Glad to hear it's getting better.

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Monday, May 14, 2007 5:20 PM
It's better. Only three employees punched me in the groin last time I visited.
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Monday, May 14, 2007 6:42 PM
At SFoT, the employee service was great. It's easy to see that employees actually care about their jobs and that rules are being enforced for the most part.

My only complaint would be that one employee was so helpful that she was answering a question a guest had asked her while she was supposed to be checking restraints which held up the dispatch time.

Also there are a lot of "suits" in the park.

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Monday, May 14, 2007 8:07 PM
millrace said:
It's better. Only three employees punched me in the groin last time I visited.

Wow, I guess they are taking the "no line jumping" policy seriously. :)

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Monday, May 14, 2007 10:05 PM
I like the varying approaches companies take. Disney lets you beat up its characters but Six Flags still allows its characters to beat you up. ;)
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Monday, May 14, 2007 10:18 PM
Better was just about the only direction it could go. :)
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Tuesday, May 15, 2007 10:43 AM
From a recent SFMM trip report...


We never saw a ‘closed attractions’ list, but within two hours of gate opening, we found X, Déjà vu, Ninja, Superman, Scream, and (of course) Flashback closed. X, Ninja and Superman would all operate later in the day


...and for about the third year in a row we hear about how things are getting better! ;)

I guess I expect too much...or maybe some of you hope too much? :)

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Tuesday, May 15, 2007 2:01 PM
^ You forgot to read the part about where they all ended operating later in the day.
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Tuesday, May 15, 2007 2:10 PM
I don't think anyone should be expecting miracles and quick fixes here. But the recent TRs from almost every park across the chain are all echoing the same theme. Things are slowly improving. Check out the recent report from SFNE!
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Tuesday, May 15, 2007 4:48 PM
Yes at my home park of SFNE has improved greatly over the past two years. All the employees are extremely nice and every ride seems to be running to capacity if it can. However, I'm going down to SFGadv Thursday so I think that will be the best test for SF due to how big the park is. Gadv has always struck me as an amazing park but the management was always horrible and something always pissed me off every trip i went. So we'll see Thursday.
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Tuesday, May 15, 2007 5:02 PM

rollergator said:
even from the SFGAdv/SFNE/SFMM parks that used to DEFINE the bad SF reputation. away...

Either there was a typo here, my eyes are playing tricks on me or its been too long since I've been on this sight. Since when can you put SFNE in the bottum of the list for six flags parks. The last time I was at GADv ( 2years ago) the shortest wait for a major ride was 1.5 hours. 2.5 on average that was a thursday. This is not to mention line jumping, poor customer service ect. SFNE is my homepark I have not once experienced anything remotely close to that. After all sfne it was considered one of the safeparks of the chain. Meaning its at the top not bottum.

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Tuesday, May 15, 2007 5:08 PM
^Nope, no typo. Didn't mean to diss your home park, but there are CLEARLY better parks in the chain. SFoT, SFGAm, and SFoG are the cream of the crop when it comes to "bigger parks" inside the SF umbrella.

I have only been to SFNE a couple times, once for an event. The RIDES, they're on par with most of the others. Supes by itself is an AMAZING thing...beyond belief. The management and operations *do* hold SFNE back, and keep the park from becoming on-par with the other three I mentioned.

Not about me or my experiences...it's about what's best for SF as a whole, and the individual parks themselves... ;)

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Tuesday, May 15, 2007 5:10 PM
Devin3, you don't have to worry about gradv Mark Kane has that park under control and there is new corp. policies that every ride must be open at opening and running at full capacity unless there is a maintenance issue. If there is they must post it on the board at the main gate and it must be up as fast as possible.
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Tuesday, May 15, 2007 6:33 PM

rollergator said:
^Nope, no typo. Didn't mean to diss your home park, but there are CLEARLY better parks in the chain. SFoT, SFGAm, and SFoG are the cream of the crop when it comes to "bigger parks" inside the SF umbrella.

With only being 19 I have not had that many opportunities to go to as many parks as most people on this site have. I've only been to 2 six flags parks sfne and gadv. With that said I'll take your word for it. That those 3 parks and probably some more are better run ect. It's the sfgadv and especially the sfmm comparison that leaves me baffled. I don't understand how sfne is possibly in the same category as those two after hearing all the tr's about sfmm having all the rids shut down for nothing and my personal experience at sfgadv.

Your right about one other thing two. I am making too much of a fuss about too little. It's just when you hear your homepark in the same category as trash mountain you get defensive.

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