SFWoA is SF's Leader in Quality!

My friend got back from his orientation and called me and told me that SFWoA was SFInc.'s leader in lowest guest comlaint and overall happiness. That certainly says something about the whole chain, doesn't it?

You're friend was wrong. Last season SFWoA led the chain in REDUCING guest complaints from the previous season, but still was #1 as far as numbers go.

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digi
"There's always room for SFWoA!"

I'm confused. Does SFWoA have the fewest percentage of guest complaints, thus indicating they have the happiest guests at a Six Flags park? Or do they have the most upset guests at a Six Flags park, but have improved the most?

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Jes
Jes's Roller Coasters DJ Jes
Six Flags Worlds Of Adventure Ride-Ops Crew 2002-2003(Find Me, Win a prize!)

I'd lean towards the later, but don't have the figures in front of me.

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--Greg, aka Oat Boy
My page
"I can't believe I just left a nuclear weapon in an elevator." -- Farscape

Reducing guest complaints? Does that take the reduced guest attendance into consideration? :)

Just kidding. I went there last year for a Sunday in the beginning of June and no one was there. I don't have attendance figures here, but the joke was waiting for me to smack it anyway.

-Matt, who thinks that you should be able to call and complain about a park you didn't visit.

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"Well, I'm sure I'd feel much worse if I weren't under such heavy sedation." - David St. Hubbins, Spinal Tap
http://www.loopscrew.com

There wasn't any complaints cuzz no one is there/ The place sucs, the food is bad the service is terible and the rides suck too, the whole six flags is better than cedar point comercial back fired big time, LONG LIVE CEDAR POINT

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Top Thrill Dragster, HERE I COME

Well thank you for sharing that intelligent thought. I feel smarter now.

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Jes
Jes's Roller Coasters DJ Jes
Six Flags Worlds Of Adventure Ride-Ops Crew 2002-2003(Find Me, Win a prize!)

What else would you expect from someone with the name 'cedar point king'?

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Am I really that shy?
*** This post was edited by The Shy One 4/12/2003 10:18:45 PM ***

LOL at the title of this thread. SFWoA is the LAST park I would want to visit. I hear that the service has improved lately but for me the damage is already done.

I'm not stubbern; it's just that I've lost trust in WoA and the service provided.

I respect those with opposing views-Good for you. It must have been hard to accept the park back into your lives after all of the problems.
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There have been some management changes at the park in the last year, and I do truly believe that this will be a year that will amaze guests. Already, Raging Wolf Bobs has been given so much needed attention, both El Dorado and Texas Twister (two flat rides) have been given off season repairs so that they can stay open the entire season this year (El Dorado operated rarely last year), the size of the water park will be doubled, and more new rides will be installed on the wild life side of the park.

I think this shows Six Flags is learning that it really is all about customer service, and is doing things besides plopping down coasters in parking lots. They are investing in our total park experience in many ways.

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Jes
Jes's Roller Coasters DJ Jes
Six Flags Worlds Of Adventure Ride-Ops Crew 2002-2003(Find Me, Win a prize!)

By management changes you mean that people are leaving, because that is all that is happening. Hopfully that will lead to people who actually care about the park, because after the 2001 season there weren't to many left who did.

No, that's not what I meant. I meant that two really hard working people have been promoted within the park. Our new head of Park Operations does not idly sit by and watch. He is very active, and is responsible for many exciting changes that you will see this season.

Secondly, our new Rides Manager is another one those guys who likes to have every train on every ride running all the time. He worked at Cedar Point for a number of seasons and is trying his hand at running all the rides this summer. Already we (the employees) have been told about changes for this summer that may seem basic, but in fact are new to Six Flags, like having an employee at the entrance checking heights for every major ride. Your negative attitude is unwaranted, and in fact, just makes you look stupid. I care about the park, and my employeers know that. That's why I was promoted this season, along with other coaster enthusiasts here on the boards. Get with the program man, Six Flags bashing is old!

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Jes
Jes's Roller Coasters DJ Jes
Six Flags Worlds Of Adventure Ride-Ops Crew 2002-2003(Find Me, Win a prize!)

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Zero-G said:

Your negative attitude is unwaranted, and in fact, just makes you look stupid. Get with the program man, Six Flags bashing is old!

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Wow, this is the same guy that posted on "Tips for SFA?" thread?!?!

http://www.coasterbuzz.com/forum.aspx?mode=thread&TopicID=30300

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"Ever hear of Plato, Aristotle, Socrates...Morons!"

LOL, wow, that is really funny. ZERO-G it looks like you've done some SF bashing yourself!

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If you haven't rode Raging Bull in the back row you haven't lived. The feeling on that first drop cannot be explained in words!

Lol, I surprise my self sometimes. Ok, what I meant to say was SFWoA bashing is old.

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Jes
Jes's Roller Coasters DJ Jes
Six Flags Worlds Of Adventure Ride-Ops Crew 2002-2003(Find Me, Win a prize!)

I went to SFWoA for more than an hour just once last season, and I found my reaction to spending a whole afternoon at the park quite interesting:

Aside from B:KF, which is one of the only reasons to visit SFWoA, I found the wildlife side of the park to be much better than the rides side. I think it is truly sad when an enthusiast finds the wildlife side of a park better than the rides side.

I'll take back the old Geauga Lake any day over the Six Flags operation. Their only worthwile improvements in my book are B:KF and S:UE, which I don't need to ride anymore thanks to Wicked Twister.

And now, the thing that pissed me off the most:

On the final weekend of operation, I drove down to SFWoA with a fraternity brother, to get in a night of some rides. To my surprize (ok, it wasn't that surprizing considering it was Six Flags), the lights were all off, and there was nobody there at the front gate. Looking closer, there were tiny paper signs posted saying the park was closed, but that didn't help much since I wanted to know why the park was closed when the website said it would be open. I had to drive around the perimiter of the park to the wildlife side to actually find a human being, as I wanted to know why the park was closed. The next day, I complained, and said that a Cedar Fair park wouldn't act like that. They didn't even listen to what I said, and said something like "We aren't Cedar Point." They assumed I was talking about Cedar Point when I was commenting about a chain.

I found the customer service to be pretty bad last year at SFWoA, with one of the only upsides being that you could enter the park free in the last hour that it was open every night.

Please excuse me for bashing SFWoA, but I find thier poor level of service and their terrible operations to unacceptable for a park that claims its better than the best park on Earth.

-Sam

EDIT: Spelling and other minor changes
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Avalanch Run - My first Roller Coaster.
Magnum XL-200 - The BEST Roller Coaster!
*** This post was edited by Avalanche Sam 4/13/2003 2:46:00 PM ***

I'd be pissed too if I went to a closed park! And SFWoA isn't the only one to do that. Busch Gardens Williamsburg changed their operating schedule from the printed one I had the year I went. The parking lot is real nice, however. Anyway, I know what you guys are talking about, but you can't blame me for trying to stick up for the place I work. I can only take so much! BTW, I hope all of you interested in going to a park that is hardly ever crowded will give Six Flags another chance; just imagine the power riding you can get done here that you can't at other Ohio parks!

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Jes
Jes's Roller Coasters DJ Jes
Six Flags Worlds Of Adventure Ride-Ops Crew 2002-2003(Find Me, Win a prize!)

Jes, were you one of the ride ops on X-Flight? The ride ops there were cool at least, letting us go two rides in a row!

I guess that is one upside to the park. Also, Tiger Island was really cool. I just think its sad that the rides side is worse then the wildlife side (IMO). Hopefully the customer service will improve, as you said, and it will be a park worth going to again. The one thing that would have made me much more likely to buy a season pass this year didn't get built.

I was hoping for an Intamin hyper. That should bring me back!

-Sam (who spent way too much time at Geauga Lake in 1997, without buying a season pass!)
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Avalanch Run - My first Roller Coaster.
Magnum XL-200 - The BEST Roller Coaster!

WOA is more of a trash can than SFMM, and thats HARD to do. I definately don't believe for 1 second that they have the least amount of complaints.

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cedar point king said:
There wasn't any complaints cuzz no one is there/ The place sucs, the food is bad the service is terible and the rides suck too, the whole six flags is better than cedar point comercial back fired big time, LONG LIVE CEDAR POINT

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Wow, that was the most thought provoking post I've seen all year. Outstanding. Top notch.

Yeah, I wouldn't be entirely surprised if a serious drop in attendance didn't have something to do with that. I spent half a day there last year on a former employee's free tickets, and that was enough for me. Despite being a near ghost town, X-Flight had about an hour wait with one train, and Batman was pushing 30 minutes with one train as well.

Seeing as how capital investment hasn't produced the numbers they hoped for, you'd think that they'd look a little harder at themeselves. While having CP in the same market I'm sure makes some difference, they shouldn't be failing as miserably as they are.

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