Alleged drunk guy restrained by other guests at Disney California Adventure

I worked there. That's security.

Also, I feel like he would've been docile had the cast member not opened up two cans of pepper spray on him. It was common knowledge when I worked there that the cast members in security did not actually know how to accurately and respectfully handle situations such as these, and this video is perfect evidence of that. Take the Guest backstage, handle it there. Had he not been provoked, I doubt there would've been much of a struggle.

Just saying. I think it was cruel. They allowed it to turn into a spectacle when it didn't need to be.

When that loudmouth girl started screaming "somebody help him", I'd have jumped in, grabbed the pepper spray, hit her with it and said "there, that should help". :)

Well aren't you a nice guy.

Kaddy, imho, there is no evidence in that video to suggest he would have gone peacefully. I'm not saying it was handled in the best way either. I think having better/more security there sooner would definitely been helpful.

Raven, I feel your pain. I had to mute the audio in order to watch the whole video.

Yeah, I started skipping through it so I didn't have to hear it. She had nothing to do with the situation (at the current time - who knows if she was involved before the filming), but she was the loudest one, just so she could be heard.

Annoying? Yes, but I think her intentions were good, and she was trying to help the only way she could. She was probably thinking that her words would make the guy behave.

The guys who were laughing and taunting the troublemaker were just making the situation worse.

I'm glad someone was watching out for the "children". lol

Take note- the annoying chick is holding a beer herself. She's probably drunk too.

Raven-Phile said:
When that loudmouth girl started screaming "somebody help him", I'd have jumped in, grabbed the pepper spray, hit her with it and said "there, that should help". :)

Likewise. The only problem is that the shrill cawing would have probably escalated in both volume and discordance, necessitating more pepper spray, and then who knows what else...until security escorted her from the premises. If only the angry dude wasn't so inebriated, he would stop throwing punches and join in with everyone's cheers at what a tremendous service we had just bestowed upon the people within earshot (i.e. about a 4.7 mile radius).

LostKause said:
Annoying? Yes, but I think her intentions were good, and she was trying to help the only way she could. She was probably thinking that her words would make the guy behave.

The guys who were laughing and taunting the troublemaker were just making the situation worse.

I think you're giving her way too much credit here. She was with the group of guys who were taunting him, so she was part of it, too. She was only screaming because she knew she was being recorded, and wanted the attention on YouTube. She had 0 intention of making the guy behave.

Are you sure about that? I realize that they turn and show a woman, but I'm not entirely convinced that they're the same person.

And being annoying isn't really as bad as being an obnoxious drunk trying to punch an old man wearing Mickey ears.

Somewhere, BillB is smiling about that last sentence. Well, at least at a drunk punching an old guy with Mickey Ears.

egieszl said:
Take note- the annoying chick is holding a beer herself. She's probably drunk too.

Because a cup of alcohol automatically means you're a drunk?

...Or drunk, even?

I didn't see the chick's beer. The video only shows her for a second.

Shows more of her at the end, LK, holding a cup. She's with the crew of tools, no doubt about it. With that annoying accent "Staaaaaaaap." What territory is that from?

Dudley Do-right and the Bellhop did nothing right in handling the situation. They didn't calm down the alleged drunk, and they couldn't control the crowd (or even try). He used more pepper spray than I have windshield washer fluid in my car. Nice to know that if you're in some kind of distress, you could always count on a group of holes to pull out their smartphones and film it, with moronic running commentary. What if the guy were having a diabetic reaction or going into insulin shock?

We don't know what happened before they starting taking video, but I think a lot of people would turn around and start swinging if they had that obnoxious group standing behind them. Too bad he didn't deck the Joy Behar sound-alike.

"Staaaaaap" sounds like Buffalo NY to me...

The girl screaming is the same shown at the end feigning a teardrop. You see her at the 1:01 mark briefly trying to save the children. You also hear her about :52 cackling with laughter at the "been drinking vodka" comment. That whole group should be embarrassed yet, sadly I will assume they are not.

Here is a nice article detailing the event from before the video started. A lot more makes sense now.

http://miceage.micechat.com/mc/mc022212a.htm

Of course the Monday morning quarterbacks can comfortably say they would have deflected the punches and called for backup simultaneously, or done a dozen things differently and far more effectively, but in defense of the CM’s the situation was volatile and rapidly changing over just two or three minutes.

The only thing I can't get my head around is why the Attractions Lead sprayed the dude (again) at the 1:40 mark.

Was it the Attractions Lead or Security? I thought only the Security Officer had the pepper spray the whole time. I am guessing the spraying while the man stood back up was in regards to the drunk guy refusing to get back on the ground as he was being told to.

But in the article it does give a pretty good explanation as to how untrained they are in regards to pepper spray. If they had been properly trained and they themselves had been sprayed in the face once (usually done in training), he might have not sprayed the 2nd time.

something front line Cast Members often deal with nowadays

Lucky for the front line Cast Members that they will have the honor of enforcing Fastpass return times in a couple weeks! WTF?

He had received a Guest Assistance Card (GAC) for a disability from the Guest Relations desk, but he had received a lesser stamp on his pass that didn’t allow him immediate boarding at DCA’s fully accessible queues and attractions.

I told you alcoholism is covered by the ADA! ;) :)

The amount of time, effort, man-power, risk, etc that Disney spends enforcing Fastpass is beyond absurd. If that article is correct, their staff is not trained to handle these situations. I'm starting to see a lot of liability on Disney's part here. You either train these kids properly, provide beefed up security, or invoke a "line management" system that reduces stress/anger...or at least centralizes it at Guest Relations. Asking unarmed Cast Members to deal with this crap is dangerous. According to the article, this is not an uncommon event.

Go to the money based "line management" system and a good percentage (majority?) of Cast Member difficulties go away overnight. Drunks, disabled, EVERYBODY pays for the right to enter that line. Cast Members would no longer have to act as judge, jury, and bailiff. That could be done at GR with a more realistic security detail.

...don't have to agree. I just find the entire Fastpass system to be antiquated, dysfunctional, and now you can add embarrassing and dangerous to the list.

This whole story is sad. Who is the good guy? We have a drunk prick. Cast Members who might have gone too far. Amateur directors who add nothing positive to defusing the situation. A corporation that has skimped on training and put their employees in a dangerous situation. And certainly a corporation that has not hired enough security to handle these situations in an acceptable time frame, by most standards.

Very lucky that somebody was not seriously hurt. I'm guessing there will be multiple lawsuits as a result of this. If they go ahead with the plans in that "return time" memo without providing proper training...gross negligence is in play. There is no way they (Disney) could claim that a reasonable person could not foresee they are putting Cast Members in a dangerous situation. It just happened. Sounds like the situation of GAC misunderstanding happens regularly. They either get proper training for Cast Members, place an armed security guard at each ride entrance, or implement a system that is not so provocative.

I'd do the latter. But option 2 is probably the best solution temporarily. If just dealing with GAC guests is not uncommon...I cannot imagine the exponential problems that are coming when EVERY guest starts getting increased denials.