Personally, I think the biggest problem with TOGO is that, understandably, they build their trains to accommodate Japanese riders. And if you look at a human dynamics table, you will find that the average Japanese rider is smaller than the average American rider. Now add to the equation the fact that every TOGO ride in North America is equipped with shoulder bars, which by their very nature do not allow for significant variation in rider size. Fairly quickly, you get rides that Americans have a hard time squeezing into, resulting in a lot of body-banging.
I like their Astro-Comet, for example (King Cobra at Kings Island is an example of that one) and I even like the basic design of their stand-up rider containment system. But I'm too tall for it. The distance between shoulder loop and seat is non adjustable, and as a consequence, I can't fit into that ride. If the ride weren't so unaccommodating, I'd like it a lot. As it is, I can't even get on the thing.
In truth, a larger percentage of riders have that kind of experience with TOGO rides than with, say, Arrow or B&M or Vekoma rides. So the bad feelings for TOGO are more widespread.
--Dave Althoff, Jr.