So, Jeff, you touched on an interesting point, but you didn't elaborate on it. What you said was something like, "Why do some shopping malls have such a problem...?" But there is an interesting key word in there. The key word is "some".
Why is it that SOME shopping malls have problems with juvenile delinquents? Why do SOME parks have problems with behaviorally challenged customers? If it is such a problem, why does the problem seem to be limited to SOME parks rather than ALL parks? Even at that, why is it that SOME parks have problems and it doesn't seem to be related to the admission price?
Consider Kings Island and Cedar Point...both cost about the same, Kings Island has a 'rougher' crowd. Okay, maybe it's because of Cincinnati. In that case, compare Kings Island and Geauga Lake...again, Geauga Lake has a "rougher" crowd than Kings Island. But then, Geauga Lake is cheaper than Kings Island. But Kennywood is cheaper than both, located in a rougher neighborhood than either...and it's still got a nicer crowd.
No, I think there is more to the equation than location and economics, though those are both factors. I suggest that there are other factors to look at. What kind of an atmosphere is the park providing? The "broken window theory" works here: untreated graffiti begets more graffiti. Destruction breeds destruction. And it goes beyond the physical plant. Surliness and nastiness lead to more surliness and nastiness, too. If the employees are rude, the customers will be rude right back. If the park clearly doesn't care about its condition or its collective attitude, neither do the customers. That's just how the world works.
Demographics makes a difference as well; I'm interested in seeing if the atmosphere in the Millennium Force queue at Cedar Point changes this season with the lower height requirement. If the park is structured to encourage families does it moderate everyone's behavior?
--Dave Althoff, Jr.