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Former monorail employees interviewed by the Orlando Sentinel say three key people are involved whenever a train is being switched from one track to another: the pilot; a "monorail central" coordinator, who oversees the entire system from the Transportation and Ticket Center near the Magic Kingdom parking lot; and a worker in the monorail's maintenance bay, behind the Magic Kingdom, who activates track switches. Failed communication by any of them could have contributed to the accident.
Read more form The Orlando Sentinel.