Woman with illness sues Disney for prohibiting her from riding

Posted Tuesday, October 21, 2008 9:21 AM | Contributed by CPJ

A Central Florida woman had a prescription for her chronic pain that included riding Disney's Tower of Terror. Disney maintains that the woman was removed for using profanity in front of guests.

Read more from WFTV/Orlando.

Tuesday, October 21, 2008 9:36 AM
The Mole's avatar

Oh those docotors. first perscribing medical marijuana, now medical Tower of Terror. What's next, medical Taco Bell? ;)

Sounds interesting, I bet Disney's right on this one, I bet she started to feel entitled and let her tounge go a little too much.

Tuesday, October 21, 2008 9:45 AM

I don't know how they could limit the number of times she could ride, but they could very well tell her she has to wait in line and can't use the back entrance.

Tuesday, October 21, 2008 10:01 AM

They could limit the number of times she can ride while using her guest assistance card, no?

Tuesday, October 21, 2008 10:13 AM
Jeff's avatar

I think Disney was totally right, and I suspect that she was being a ripe bastard to cast members and guests. I don't think we know Disney's side of it, and I don't think she has a case.

Jeff - Webmaster/Editor - CoasterBuzz.com - My Blog - Twitter - Video

Tuesday, October 21, 2008 10:27 AM
kpjb's avatar

Maybe she should just go to IOA and ride the S&S towers instead.


Tuesday, October 21, 2008 10:27 AM
Frantic Ferret's avatar

Aside from the woman's actions, the whole idea of a ride having a useful medical side-effect is rather interesting. Apparently the adhesions can cause internal organs from moving freely, so I'm guessing the sudden drop forces them to move and breaks up the scar tissue. I wonder if there is a ride that will clear up ear wax.

Tuesday, October 21, 2008 10:57 AM

djDaemon said:
They could limit the number of times she can ride while using her guest assistance card, no?

Guess I didn't put 2 and 2 together the first time. Yes, I guess they could limit her that way. However, I'd rather see them do an all or nothing with it. Either take the card away, or let her ride as much as she wants while going through the fast pass line. Otherwise you'll end up with disputes over how many times she's ridden that day.

Tuesday, October 21, 2008 10:57 AM

^ ^Maybe that explains the kid standing in line in front of us at S:ROS at Darien Lake a few years ago. He (almost literally) had ear wax dripping from his ears! It was pretty gross. I can still make my wife cringe when I mention that! It was disgusting.

On second thought... I hope S:ROS wasn't the ride to break up ear wax, beause if it was, I pitty the poor folks sitting in the rows behind this kid. They would have needed goggels.

Last edited by SLFAKE, Tuesday, October 21, 2008 10:57 AM
"Yes... well... VICTORY IS MINE!"
Tuesday, October 21, 2008 11:38 AM
coasterqueenTRN's avatar

I don't see how she has a case, either. Sue for WHAT damages? Maybe if she didn't act like an ass in front of other guests the park might of been more willing to discuss these things with here. I don't care what your issue is, there is no excuse to cuss in front of other guests, especially kids. They have the right to kick you out, whether you have a medical condition or not.

But like the old saying goes, there are three sides to every story. There is her side, their side, and what REALLY happened.


Tuesday, October 21, 2008 12:50 PM
janfrederick's avatar

If she used a trampoline, she'd be able to do it more often.

"I go out at 3 o' clock for a quart of milk and come home to my son treating his body like an amusement park!" - Estelle Costanza
Tuesday, October 21, 2008 1:07 PM

It is an interesting case. I used to work a e-ticket attraction at Disney a few years ago. The whole guest assistance card thing causes a lot of issues... the big ones were either people who got it for something like "can't wait in the sun" and would want to come up the exit when our line is completely out of the sun or when someone with one pass (and it says on the back up to 5 guests with the person with the pass) would show up at the exit with 20 of their friends. Or the worst was when the person with the pass wouldn't even ride, they would just stand there and want to wait for their friends - thus a policy was in place (at least at my old location) that if the person with the pass ain't riding then no one is.

Anywho I've personally seen people before who would want to keep riding. We always made them get off and wait a few times around until we could save them a seat again. It was frustrating at times when you had a family of six that would want to ride 4 or 5 times yet it was Christmas or something and you had a 2 hour + wait you are trying to take care of. Generally it was our judgement call. If a person had a very difficult time transferring into the ride we usually asked if they wanted to ride a second or third time without getting out because usually them loading in or out would cause the ride to back up. I do remember a few times where people would demand to ride multiple times with out getting off and we wouldn't allow it.

Besides my 2 cents/rant... this story comes down to common courtesy. What ever happened to it? If you want to keep riding lady at-least use the damn FastPass line. Save the back entrance for people who really honestly need it. Give some courtesy to those with the wheelchairs or Give Kids The World people and let those people use the back entrance. Waiting a few minutes in a line won't kill you. Nothing upset me more than when we had a huge line at our back entrance filled with people with "I can't wait in the sun" passes creating a longer line for some autistic kids or people who really needed priority entrance.

Tuesday, October 21, 2008 1:34 PM

Hmmmm, couldn't this lady experience the same thrill by throwing herself off a bridge or a cliff?

bungee, i mean....

Tigger will not like this......

Last edited by FLYINGSCOOTER, Tuesday, October 21, 2008 2:00 PM

Great Lakes Brewery Patron...


Tuesday, October 21, 2008 2:12 PM

From family knowledge of what "I can't wait in the sun" does to a person if they are out in the sun too long I will say, it should be common sense. If the line isn't that long get in line. If you are going to be in the sun longer than you should then use the pass. My family used the pass at BGE like this. We also made sure that if the family member that was the reason for the pass wasn't riding we didn't use the pass. It really is common courtesy that needs to prevail but in today's "Privileged Society" people feel that it's their right to do whatever they feel.

Watch the tram car please....
Tuesday, October 21, 2008 3:57 PM

Weird. If you have a Guest Assistance Card, you're supposed to wait in the FastPass line anyway. There is no limit to how many rides she gets per visit as long as she waited in the FastPass queue. From the sound of it, it seems like the Tower of Terror cast members were being nice in letting her board through the exit, or somehow bypassing both the FastPass and Standy-by lines and then she felt entitled to always board the attraction this way.

I work at an E-ticket attraction too, and to be completely honest, if someone approached me and said "My doctor gave me a precription to ride (insert ride) over and over," I probably wouldn't let them ride continuously without waiting in either the FastPass line or the wheelchair line.

Tuesday, October 21, 2008 4:52 PM

My wallet gave me the right to ride multi able times. Each time I need to get back in line. This lady should have to do the same! Amazes me how this is even going to court. I hope the judges throws it out.

Also does her insurance cover her season pass cost? If so I'm gonna need to go talk to my Dr,


Tuesday, October 21, 2008 5:12 PM

Not yet it doesn't. Just wait until Obama institutes nationalized health care!

*ducks* ;) *and runs like hell*

Tuesday, October 21, 2008 7:02 PM

Obama or McCain, either way we're scrwed.

Vote the Ted Nugent/Chuck Norris ticket! :) You'd have some solid sense, plus we wouldn't need an Army, just Chuck.

Coaster Junkie from NH
I drive in & out of Boston, so I ride coasters to relax!

Tuesday, October 21, 2008 9:48 PM

I was feelin' so bad
I asked my family doctor just what I had
I said "Doctor, (Doctor), Mr. M.D., (Doctor)
Now can you tell me what's ailin' me (Doctor)"
He said, "Yeah, yeah, yeah, yeah, yeah"
(Yeah, yeah, yeah, yeah, yeah)
Yes indeed
All I, I really need:
Fast pass! (Now gimme that fast, fast pass)
Fast pass! (All I need is that fast, fast pass)
So fast! (Good and fast pass, baby)
Fast pass!

My author website: mgrantroberts.com

Tuesday, October 21, 2008 11:38 PM
sws's avatar

Ensign, you little rascal, you. :) Got a good chuckle out of that one. Well done!


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