UO ride op responds thoughtfully to autism meltdown

Monday, June 10, 2019 8:56 AM

This isn't really news in the traditional sense, but it's a really good story, because I've been in this situation.

https://www.miamiherald.com/news/state/florida/article231346018.html

Kind of annoyed that the author thought it was appropriate to put "autistic meltdown" in quotes as if to question of it's a thing. Trust me, it's a thing.

+0
Monday, June 10, 2019 9:14 AM

Is it possible the author was quoting the mother, since he also put "awesomely autistic" in quotes in the same sentence, and that seemed to have come from the mother?

+0
Monday, June 10, 2019 9:38 AM

I doubt it. There are all kinds of grammatical errors in there. People don't know how to write.

+1Loading
Monday, June 10, 2019 10:36 AM

Grammar aside, this is something I'd expect to see in /r/uplifting. I'm so impressed that Universal trains their employees so thoroughly to be able to deal with an issue like this. What the ride op did would be above and beyond my expectations if I was the parent (at least I think it would be, I guess I don't really have a frame of reference for this sort of thing). Kudos to them! Their reward is the public's goodwill.

+0
Monday, June 10, 2019 12:23 PM

The mother's facebook post had "autistic meltdown" in quotes. Makes sense to me that the reporter put it in quotes then also.

+1Loading
Monday, June 10, 2019 1:01 PM

Also, Orange County Sheriff cars have "making a difference" in quotes on their cars. In the Comic Sans font.

+2Loading
Monday, June 10, 2019 2:53 PM

As someone who has worked in attractions at both WDW and UO, the "training" is simply "if there's a problem guest, you can comp x amount of dollars (or at WDW) and give free Fastpasses to make the situation right"

What this woman did wasn't her Universal training, it was just her being a good person and likely having some kind of prior experience and knowledge with the type of situation. Which to me is even more of a reason to applaud her. If she was able to do it without getting a "why weren't you standing in your designated spot" or "employees can't sit down on the clock" from a low level manager on an ego trip trying to micromanage and give her s**t about it, that is when it's time to applaud UO for allowing attractions staff to use common sense and be human.

Last edited by BrettV, Monday, June 10, 2019 2:54 PM
+1Loading
Monday, June 10, 2019 3:11 PM

Being high functioning autistic, I am touched by this story (grammar aside*). Kudeos to the family for being accepting and loving of him. And kudos to Universal for having such wonderful team members.

*I spent too many years designing and writing ACE's event flyers, blessed with an all star proofing team, to be able to ignore errors in something intended for publication.

+0

You must be logged in to post

POP Forums - ©2019, POP World Media, LLC
Loading...