Universal Orlando ditches free virtual queuing

Posted | Contributed by kpjb

Universal Orlando has eliminated its free ride reservation system and is going entirely to its "Express Plus" service, in which visitors can pay extra to cut lines all day, the Orlando Sentinel reports.

Read more from Amusement Business.

I still day individual tickets for the rides make the most sense...especially if "fairness" is your objective. Actually, profit should be the motivating factor in my opinion. I just think it can be done so much better!
Lord Gonchar's avatar
Oddly enough, I agree with you.

Fairness is far from the only factor and is nowhere near the list of important factors so the whole argument is theoretical to start with. The thing is, 'fairness' is one of the first things complainers spout off when talking virtual queues.

I often feel screwed when I try for a FastPass and find them all gone. I never feel screwed when I decide to skip the Q-bot and have to stand in line. :)

rollergator's avatar
One of the problems with the virtual queueing at Universal is their strange way of *merging* the lines...you basically HAVE to *cut* in line with the regular queue - this is true for the resort guests as well. Dr Doom is the only one that really works effectively, and that only if the lead op is BUSTING their butt to maximize capacity...which isn't always the case... ;)

In the future, rides will have multiple entrances for each different virtual-queue payment system....then when that fails, we'll return to pay-per-ride options, cause everything old IS new again... :)

"I never feel screwed when I decide to skip the Q-bot and have to stand in line."

Good point...I've never felt screwed either now that you bring it up! I'm always mad when I try to get on Test Track later in the evening when the Fastpasses are gone (single rider line anybody?)! I never really looked at it that way!

There is something to be said about having "the ability" to go and buy the "Q-bot" versus not having a chance at all to get a Fastpass at 4:30 pm...Your argument makes a lot of sense...until everybody catches on to "the game" and starts paying for the upgrade...at which point we may need a 3rd line/entrance for Mega Q-bot---or they could just have individual ride tickets! :-)

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