Throw 'em a bone (guest compliments)

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ravenguy98 said:

Something else: being a ride op is one of the most

THANKLESS JOBS IN THE WORLD

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as is being a sound engineer!!

you go work for around at least 10 hours to get all the gear set up for these events, stay there and run things hectikly for the duration of the event and then spend at least another 10 hours clearing up!! if anything goes wrong people never hesitate to complain but you never, ever get a "thanks mate, we would'nt have heard a thing without you!"

i just guess some people arent meant to be thanked!!

but, if i experience something thats good at a theme park, i will try and give whoever responsible a pat on the back!

*** This post was edited by shadowsniper on 10/29/2002. ***

working at an amusement park is hard. ride ops and other park employees get yelled at and complained to more than complimented. a lot of guests can be really rude. they think that because the ride op is there working for them they can treat them however they want. ride ops deserve a lot of credit for what they do and what they have to put up with. i think that we need to thank them more often and tell them what a good job they are doing. a lot of guests ruin the ride ops day because of what they are saying. if you have a problem with the park or with something go to guest relations. that is what its for. dont complain or yell at the ride op.

ericsson. Its human nature to make a complaint to the person on the front line. Especially if that person (say a ride-op) is causing the customer to be pissed off. You took that job knowing that you would be dealing with the customer face to face so you better learn to deal with the rudeness, yelling, etc.

To me Guest Relations is the last resort. I usually only go there if the problem wasnt corrected where the incident occured.

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""To be the man, WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!, You got to beat the man""!!!

Actually, I think we could take this thread a step further, and say that when we see anybody doing a good job, and we appreciate it, no matter where they work, it should be noted.

How many times have we seen people get pissed at fast food joints for any number of reasons? I know if I get in a slow drive thru line, it doesn't take long at all for me to get a little heated, but I think that's mainly because I'm used to workers at fast food places being pretty damn speedy 90% of the time.

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If the shoe fits, find another one.

*** This post was edited by ravenguy98 on 10/30/2002. ***

i was talking about complaining to them about things that arent under their control. if you have a problem with the ride op or other employee at a park then yes address them about it but dont be rude to them..unless they are rude to you.

Ya know...even when I'm the customer in a situation I always have a friendly smile and say hello. In fact, if the salesperson is wearing a nametag, I'll thank them by name.

As a customer I've found adopting that attitude gets me better service. That does not mean I settle for bad service, tho.

Moosh

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