Surveys at SFGam

Sunday, August 18, 2002 2:24 PM

I was at SFGam about a week ago and while I was waiting in line to get into the park a person from the parked ask me if I wanted to do a Survey. So, I agreed. He asks basic questions. Like how many times have I been to the park ect. Then He took my name and phone number and on Friday someone called me and ask more questions about how I liked my visit. They had asked me to rate just about everything from roller coasters to bathrooms. Has any one else been ask to a survey like that?

Sunday, August 18, 2002 2:31 PM
I've gotten that survey but I've never gotten called before.

Raging Bull= 107

Sunday, August 18, 2002 2:58 PM
I have had to do the survey before and have seen many people get the survey before, never have they asked me to rate the coasters and bathrooms though. They usually just ask your age, number of trips per year and how many people are in your group. I noticed on Tuesday that SFWOA does the same survery before the gates open in the morning, but once again they never asked to rate anything.

Deja Vu Count = 23

Sunday, August 18, 2002 5:37 PM

I've done that about 4 times in the last 2 years, and have never been called... I figured that they probably raised the season pass prices because of the amount of times people said they visited the parks, so I'm never really truthful on those. Maybe next year, after they realize that I've only visited the park one time (according to my answers, three times) they'll think that people aren't using season passes that much... :)

I'm evil or something.

Sunday, August 18, 2002 6:53 PM

A friend of mine recently completed a survey at Cedar Point. She was unable to ride most of the coasters due to a back problem, so she happily completed one while the rest of our group was in line for Gemini. They asked her questions about the rides, shows, etc. The park was specifically interested if she came to the park for the new attractions, such as Wicked Twister or the Snoopy On Ice show.

After completing the questionnaire, the survey lady gave her a coupon for a complimentary drink... not much, but it was a nice gesture for 5 minutes of her time, especially on a hot August afternoon. Did SFGAM offer anything like that?

Sunday, August 18, 2002 7:00 PM
no SF offers nothing for completing the survey, except a 'thank you' witch isent enough
Sunday, August 18, 2002 7:26 PM

Yet another uninformative one liner from djhush - devoid of any purpose except to make noise! It's not like their holding a gun to your head. A simple "No thank-you" and you're on your way. People complain about SF and then when they try to find out information to improve you want to be rewarded? I feel that the only way one can really 'rag' on a park is if they have tried to do something to remedy what it is they are complaining about. If I go to park neck full of trash, unless I make a complaint then there is no way that I should call the park a trash hole.

Anyway, yes, I have taken the survey, and I am glad to do them. I have never been asked about cleanliness (this was at PCW) but have been asked about commercials and such. A smile and a "thank-you" make them well worth my time.

The Other Siebert

Monday, August 19, 2002 5:45 AM

I have only seen SFGAm survey people while they are waiting to enter the park in the morning. I have never seen them doing their surveys in the park.

Perhaps since they feel that they are not taking away from your experience of the park, rides or shows while they are doing their surveys (which take all of a couple of minutes) that "payment" of a drink is necessary (which it isn't).

Le roi est mort. Vive le roi.
Thanks Great America!

Monday, August 19, 2002 7:31 AM
'tis called "Market Research." SFGAm does this in the mornings, and the information is used to track guest feedback/opinions/locations/experiences. I would imagine lots of parks do this sort of thing...

"Getting on Iron Wolf is kind of like going in a blender and pressing PUREE"

--Ever lying in wait for someone to say something stupid.


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