Speak Your Mind to Management

When I was at SFKK and during my trip (the TR is here on CB) I had a problem. I was all cool about it and asked nicely to speak with someone. That got more done then me being nasty. Thus why SFKK gets High remarks on the serivice for me atleast. GR loved my comments. When I'm at PKI my visit usually always ends with a trip tp GR.

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Be nice to ride op's. No matter how slow unfriendly and uncaring they may seem Most work hard to make your day great.

Agreed with General Public. If you want something from our GR your best course of action is to be cool, calm and collected. Explain what happened, and how it can be made better. If you go in yelling and swearing you WILL be ejected by security....and if you really make a scene they got those trespass notices too ;)

As far as rides go, I don't think anyone on here is qualified to make a judement on the safety of a ride...unless you have personally been trained on THAT ride to check for safety related things. If it's not a wheel falling off, or your lap bar/harness unlocking...don't say anything! It's annoying! The rides are safety checked BEFORE opening and periodically throughout the day.

Coastafreak, I'll have to disagree with you about rides being checked periodically during the day. I can only think of one park that has some downtime during the day, and that's Kennywood on their Enterprise wheel (can't remember if they close other rides too). Most rides are usually run nonstop morning to night. I remember the case of the girl who was killed on an Alpine Bobs ride at a fair several years ago, and someone said that something didn't sound right. I also disagree with your annoying comment. Ride maintenance people are paid (probably good money also) to keep these rides in healthy, working condition.
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Dude, you're getting an Intamin!

I disagree CoastaFreak. If you think that something may be wrong, tell the ride op and let them decide what to do. How would you like to get seriously hurt on a ride and find out that someone thought that something was wrong, but said nothing? Rides are machines and they do break.

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There is a new twist in the Top-Hat. :)

Just to let everyone know, I wrote SFA three times this year and received a response each of the three times. Each time I was told I was wasting my time by someone. That I would never hear anything back from them. Each response was courteous. In fact, SFA even called my wife and asked her to answer a survey, when the responses my wife gave were not the most flattering, a park manager called her back.

All of this, despite the fact I hear that SFA and SF management in general is some of the worst in the industry. Could we be seeing a turn around in SF management to becoming more customer service oriented? I have read several messages about how SFA has improved over the past several seasons. In fact, after reading how bad SFA was on rec.roller-coaster, I almost didn't buy a season pass for the 2002 season (my first season of having one).

I-Fan - Kennywood also closes their Bayurn Curve mid-day for a maintenance check. And when I was at SFM in August I noticed maintenance workers checking rides while the park was open. They'd experience a brief, 10-minutes down time, be checked, and open back up. Many times people just patiently waited in line until the ride reopened.

Moosh

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Coaster & Amusement Park Christmas Cards and Merchandise...coming soon! Details in new sig any day now!

Although I may have taken the wrong approach in my SFGAm complaining (trying to get my money), I felt as though I were blown off. I don't even remembet the woman saying "I'm sorry" for the bad day you had. All of the people in my TR threadf yelled at me for not realizing Deja Vu would be down, but honestly would the GP know that Deja Vu would be down? It would have also been nice if SFGAm actually told us that Shockwave was going away............ I'm not attacking Six Flags, my friend went to SFMM and got a whole group of people to ge ttheir money back for X being down. Guest services is kind of fickle, ranging from park to park, situation to situation. Satisfying the cutomer should be the main goal of all of the amusement parks in the world.

End of rambling rant.

I personally don't believe that any guest should ever, ever get their money refunded because a ride is down. Wicked Twister had alot of downtime earlier this season, and at times was closed for days on end. We overheard alot of angry guests commenting that they should get a refund because our ads showed Wicked Twister, and it was false advertisement.

So what, the 67 other rides weren't enough to warrant spending 42 bucks?

When your car breaks down, do you call up your local Ford dealership and request a full refund for it? I sure hope not...

Alan--PTC/ScrewCrew02

You will probably never get a refund for a ride or two being down... if that happened, no parks would make any money and we'd have no damn coasters to ride.

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the member formerly known as MisterX
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Lifts are for wimps. Real enthusiasts use the power of their minds to make the trains go up the first hill.

When I went to SFGAm one day, my brother and I went out of the park to get lunch and to exit the parking lot there was this one way exit thing and whilke we were going through it a Six Flags security guard when in the wrong way while we were in it and almost hit us. Then he honked at us and told us to back up. We got pissed off and got his name and license # and told GR calmy and polite and right away they got the guy in there and he apoligized and we got 2 free fastpassses. That's what I call good GR.

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"My friend who works there said.." In enthusiast talk is,"The Lemon Chill guy said.."