Six Flags Team Members

Wednesday, February 5, 2003 5:15 PM
I work for a very large theme park company. On many theme park sites I read about how aweful the guests were treated and how horrible the service was. I was just wonding what, let's say, Six Flags Team Members can do in order to make each guests visit more enjoyable.
*** This post was edited by SFTM 2/5/2003 10:18:25 PM ***
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Wednesday, February 5, 2003 5:22 PM
Hmm, wonder which company you work for eh? ;)

Anyway... if there is ever a problem where a guest is unhappy, and you are unable to resolve that problem, NEVER, but NEVER ask a guest to walk to guest relations. As they're walking to it they'll think of every other little thing they hate about the park so they're steaming mad upon arrival. Get your supervisor to make a stop at your ride/location instead.

If you can, spiel. That makes a world of difference. And don't just tell riders to exit to their left after a ride. Ask them if they enjoyed their ride and them them for riding.

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Is that a Q-bot in your pocket or are you just happy to see me?

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Wednesday, February 5, 2003 6:57 PM
Oh god I hate the word team memebers, it sounds to politicly correct. After working AT (I dont work for) a sixflags for 3 season I would like to add my two cents.

1.Make them laugh, a short joke or jab at the park is always nice. "How may I rip you off?"

2.Smile

3.If they talk to you talk back, get a short conversation going.

4.And be informative.

Well after three years those things, seem to be working because I have only had a single complaint filed against me. Apparently if you give a white woman fre water, because her kid is dyeing and then you dont give free water to say a group of African americans they call you a biggot. Back ground info-That day it was decided no free water due to short staffing and the crowds.

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"Would you like a sports bottle with that? Its only an extra 2.35$ and your soul. For the extra cost you will receive the privilege to fill your cup with soda for only an additional $3.00. And if you act right now we'll throw in a straw (may be broken) an
*** This post was edited by Bossstl 2/6/2003 12:01:26 AM ***

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Wednesday, February 5, 2003 7:09 PM
Yes, yes...i agree bossstl. You could say curse words to guests but if you're smiling they'll let it go. Guests are happy when you make them feel like a friend....not someone you're taking money from. ;-) If you're in food service the best way to make buddy buddy with your guest is to *cut them a deal* and make it seem like its a big secret. Season pass discount is often a big surprise to most first timers...and combo meals are like miricles on those hot summer days. Most guests I would say...really just want to get what they want and get out of there....but the few that want to chat and actually listen are the ones that are worth being EXTRA nice too. Bottom line...SMILE like you just got frisked by a cute cop. haha ;)
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Why do they always have the ugliest kids on peanut butter commercials?
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Wednesday, February 5, 2003 7:12 PM

SMILE like you just got frisked by a cute cop. haha

Would you like to explain that dear.

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"Would you like a sports bottle with that? Its only an extra 2.35$ and your soul. For the extra cost you will receive the privilege to fill your cup with soda for only an additional $3.00. And if you act right now we'll throw in a straw (may be broken) an

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Wednesday, February 5, 2003 7:37 PM
The most important thing I did working @ SFEG this summer was that if you are having fun (or appearing to be having fun) then that will refelct on the guests. One great thing to do, as some have said, is to tell a joke. Even if the only person who laughs is yourself, it has a positive effect on the guests.
Another thing is to get to know your park and its regulations. It means a lot to a guest if you can explain to them why you do some things you do, or if you are able to direct them to an ATM or restroom.
Last, always ask how a guests day is going, or tel them to have a nice day, or do something else couteous. Though they may not remember this at the end of the day, their mood will have been elevated by you.
Oh well, these are just some of the things that worked for me this summer, jus my 0.02 I guess.
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"Look out kid. It's something you did. God knows when but you're doin' it again." -Bob Dylan
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Wednesday, February 5, 2003 8:10 PM
I am just your aveage park goer, but I know what makes me happy. A nice looking park, with friendly, caring ride operators. When I go to Six Flags Marine World, it seems like the ride operators care more about talking with eachother than operating the ride quickly. Same thing goes for just about every ride there. I know it is a lot to ask of someone who works long hours on their feet with the public, but hustling to get the ride started and to get trains dispatched is very important to me.

Being spoiled by a large park like Cedar Point doesn't help either. They run three trains on Raptor but it seems to be impossible to run three on Medusa. It doesn't make much sense. Of course I am using my home park as an example, I have been to parks with even worse dispatch (cough*PGA*cough).

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Wednesday, February 5, 2003 9:33 PM
I have put many years into SFStL and know this much, as far as dispatching rides quickly, it all depends on the crew. I have been blessed with some good crews and some not so good crews. My second year I worked on Tidal Wave, back in the day when we still ran 4 boats. That crew was so good that we could hit capacity and be goofing off in the process because we were right there when we needed to be. On the other side, if the crew doesn't get along, it takes forever to get anything done. BTW Bossstl, where did you work at the last couple of years?

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St. Louis Blues hockey RULES!!!

Greatest theme park ride: Steam train

May the Tommy G. Robertson live forever.

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Thursday, February 6, 2003 3:47 PM
Who me?

Well lets just say that I have worked with a much hated leassie (i can never spell that right) for three years now. Its the company based out of that ugly blue building by Calicos. And I just found out today that three other people were chosen over me for superviser, with only one of them deserves it.

And Budda I would agree with you the train would be the best rideto operate.(psst in 2001 you may have seen me almost every day if you worked the train.)

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"Would you like a sports bottle with that? Its only an extra 2.35$ and your soul. For the extra cost you will receive the privilege to fill your cup with soda for only an additional $3.00. And if you act right now we'll throw in a straw (may be broken) an

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Thursday, February 6, 2003 5:06 PM

Bossstl said:
Who me?

And I just found out today that three other people were chosen over me for superviser, with only one of them deserves it.


Unfortunately that seems to be life sometimes.

I like the term Team Member, I'd rather be called a team member than an employee or worker. Even if I am seen as labor, as least the people I work for care enough to call me a nice name. If you wanna cut down on guest complaints, don't be yourself, guests don't pay money to deal with the same types of people that they deal with everyday. For the most part, they want to be greeted and helped by people that are friendly, smiling, do their job proficiently and then get them on their way. Unless you are that person each and everyday, then you don't need to act.

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- GeaugaDog
Ain't Nuthin but the Dog in me..

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Thursday, February 6, 2003 5:20 PM
I think some of the most important things employees at an amusement park need to be is courteous, efficient, well trained, and knowledgable. Make sure all of the employees know basic things about the park and the rides. Make sure they work efficiently and have a smile. Also they need to be rewarded some how for being efficient. I think there should be awards for the best ride crews in the park that are the most efficient and energetic.
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Mike
Favorite Wood: Viper at SFGAM,Shivering Timbers
Favorite Steel: Magnum and Raging Bull
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