Six Flags definition of line jumping

Friday, January 22, 2010 9:57 AM

My other thought about guest services is I bet it makes a larger overall impact on the quality of the park when you report something being above expectations rather than below. It's hard to remember and take time to do, but I think it's just as important as reporting things being below expectation.

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Friday, January 22, 2010 10:49 AM

^ We actually did that 2 seasons ago at Cedar Point. It was early in the season, and it was a rainy, almost-empty day. We got some over-the-top help from an employee, wrote a letter, and CP actually wrote back thanking us. I hope she got a raise.

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Friday, January 22, 2010 11:58 AM

I always make it a point to stop by guest services if my day has exceeded my expectations.

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Friday, January 22, 2010 3:26 PM

I guess it would be safe to say that you got the short end of the stick. I agree with you one hundred percent, and its disgusting what some people can get away with today.

Dont let it bother you too much. Take it for a grain of salt and throw in the towel. Jose and guest services could have a pack, maybe they are all friends, so that could have been your downfall right there. Thats a pretty big assumption, but you never know.

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Friday, January 22, 2010 6:44 PM

I do too, Touchdown. I think that all started because I found that a lot of people in many different jobs that I have worked complimented me at guest services.

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