Posted Friday, February 10, 2006 8:51 AM | Contributed by Toons
Six Flags chief Mark Shapiro is a little more than halfway through his plan of visiting Six Flags' 30 parks in 30 days, stressing customer service upgrades that may add seasonal jobs. Wednesday he visited Six Flags Elitch Gardens.
Read more on Elitch Gardens from The Denver Post and Rocky Mountain News.
Friday, February 10, 2006 11:46 AM
I still say that he better be going on another one of these tours when the parks are actually open.
Seeing the problems face to face is much better than assuming things. I guarantee much will be missed if he doesnt come back some point later in the season.
Friday, February 10, 2006 5:36 PM
Give the guy credit... You have to start somewhere, and committing to do 30 parks in 30 days is impressive.
Saturday, February 11, 2006 11:13 PM
This is called an inital assessment, he has to see what he's working with. I'd say it's almost a gurantee that he will be stopping by again some point during the operating season, or he'll have some type of status check going his way from site supervisors or something like that to see how new policy edits are going. I think what he is doing is nothing less that fantastic.
Sunday, February 12, 2006 1:04 PM
True, but the whole 30 in 30 gimmick? Is he running for President or something? :)
To me it seems more of a media stunt to make people think he cares for the parks, and thus try and make people perceive that things will change. I'm not saying he doesn't care about the parks, and given the reputation of the previous regime (most of which the GP don't know are gone) it may be necessary, but it seems a bit over-compensating to me.
Monday, February 13, 2006 10:22 AM
The problem with these visits is that they know he is coming. I work for a big company and when ever one of the pres. of supervisiors are comming we srpuce up the place and put on a good show. What he needs to do is come unanounsed (wich is almost impossible because some one always tips you off. Beleave me I know) or hire some one to go to the parks as an adverage guest and report thier findings.*** This post was edited by BG Nut 2/13/2006 10:23:05 AM ***
Wednesday, February 15, 2006 1:12 AM
I've worked in the industry for over ten years now, at several different parks/companies. I've never experienced aa visit from owners/CEOs/COOs/Presidents/Corporate staff that I didn't know about it well in advance. Ample notice is always given, to a fault. I wish more at the corporate level would recognize the value of announced visit.
BGNut mentioned Secret Shoppers, which is a great tool, but no where near the same level as walking around oneself.