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Six Flags chief Mark Shapiro is a little more than halfway through his plan of visiting Six Flags' 30 parks in 30 days, stressing customer service upgrades that may add seasonal jobs. Wednesday he visited Six Flags Elitch Gardens.
Read more on Elitch Gardens from The Denver Post and Rocky Mountain News.
Seeing the problems face to face is much better than assuming things. I guarantee much will be missed if he doesnt come back some point later in the season.
To me it seems more of a media stunt to make people think he cares for the parks, and thus try and make people perceive that things will change. I'm not saying he doesn't care about the parks, and given the reputation of the previous regime (most of which the GP don't know are gone) it may be necessary, but it seems a bit over-compensating to me.
BGNut mentioned Secret Shoppers, which is a great tool, but no where near the same level as walking around oneself.
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