SDC Customer Service Story

Monday, August 9, 2004 3:39 PM
So recently I went to Branson and was at SDC. I was purchasing my lunch and it was 10 and some change so I gave the girl a 20 and exact change expecting to get a 10 back. The girl thought I gave her exact change. I was pretty sure I gave her a 20 but did not recall exactly. She was like I will have to have my drawer counted to find out but I was in a hurry. So she asked to get my name and number and if the drawer was over they would send me the money. So I did that and left. Well, I go out to the mailbox today and in there is an envelope from SDC. I open it up and there is a check for ten dollars. I couldn't believe it. I had totally forgot about it. That is what good customer service it all about. To me this just adds to what was already a great experience at that park. How many other places would do that? I can't think of many. *** Edited 8/9/2004 7:39:51 PM UTC by Barry Short***
Monday, August 9, 2004 3:45 PM
I would send them a thank you and if you remember who it was dont forget to mention their name so as they get credit for doing the right thing. Love hearing these kind of stories.
Monday, August 9, 2004 3:58 PM
Industry lurkers pay attention...this is how ya do it. ;)

Now they have a fan for life.

Monday, August 9, 2004 4:11 PM
Man, thats awesome, If it was me I would drive back there and kiss that girl. ;)

But seriously, I truly think that's what brings people back to those small town parks like sbc and cc and dollywood. The homegrown smalltown attitude of the people working there.

Definitely type up a thank you note. (or if you prefer, write one.)

Monday, August 9, 2004 5:10 PM
Back when I used to pay for gas with cash, the same thing happened. The gas station (luckily local) called me the same night and returned my $10.

Back when I used to work retail, some of my older co-workers would put the bills on top of the drawer until the sale was complete. That way, no one can claim that they gave you a bill higher than what they did. Since that method seemed a little sketchy to me, I would repeat back what was handed to me so we were in agreement about the money presented. I'm glad you got your money back.

Monday, August 9, 2004 5:17 PM
Not to be a party-pooper, but I don't think expecting the proper change back is good customer service. If she had argued with you, that would have been bad customer service, but sending you your own money through the mail should qualify as adequate and expected, not exceptional.
Monday, August 9, 2004 5:20 PM
WOW! That is an awesome story Barry! It just goes to show that the parks DO care about their customers, no matter how much flack they get.


Monday, August 9, 2004 5:36 PM
In this day and is exceptional...unfortunately...
Monday, August 9, 2004 5:40 PM
I agree... how many other parks would have sent the money? I can name many that wouldn't have took the time to take his name and number.
Monday, August 9, 2004 6:01 PM
I once paid 100% of the admission price for SFMM. When I got in there was only 40% of the attractions working. I asked customer service for a 60% refund. I'm still waiting for that check in the mail. This was a good 3-years ago! :-)

**sarcasm indicated**

Monday, August 9, 2004 6:03 PM
Serves you right for going to SFMM! ;)
Monday, August 9, 2004 6:17 PM
Herschend Family Entertainment Corp (SDC, CC, the Dollywood Parks, and Stone Mtn) have EXCELLENT Customer Service, if you have a bad day, they will not hesitate to give you a FULL refund. Your complete satisfaction is guaranteed!

If the big chains would take notice of this one is doing, they would be making alot more money.

Monday, August 9, 2004 11:09 PM
Kudo's to SDC for taking the time to take care of their customers. It's not something you see very often anymore, and it's good happy news.

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