I was at IOA last week and I have come to the conclusion that Universal must have their employees go though some type of "how to tick off a customer" training. Has anyone else noticed this?
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Beverage19@alltel.net
Please cite examples. I worship IOA and have made 12 visits there. I would rank the park, theming and customer service as top of the line. Also remember that Orlando is a major destination for the WORLD, not just the USA. Universal is going to make damn sure that customer service is top notch. Of course, there are always exceptions (even at *GASP* Disney). I personally have never been treated badly at any park in Florida, nor seen anyone else treated bad for that matter. Please list examples.
one time at Bush Gardens... But never in Universal Parks. The people who work there really try to please you, at least they did when I went there. But each day is different and one employee having a bad day could piss you off for the rest of the day and then you see all of the annoying things in the other employes that you would not of noticed before. That happened to me at Bush Gardens when an employee came running by and knocked my coke over and didn't say anything, just kept running.
*** This post was edited by MFBound on 6/10/2000. ***
Busch Gardens Tampa employees were not at all friendly on Tuesday, 6/6. At the drink kiosk by the Python, the woman working there seemed really put out when I asked for a large soda. Also, Sea World ride ops on Kraken on 6/4 needed a kick in the patoot. They maybe just don't know what to do with a class ride like that. They have never had a coaster before, so maybe they just don't know what to do. However, someone having a bad day can really give you a bad impression of a park. I found IOA employees to be very courteous and friendly on 6/7. They all seemed genuinely concerned with providing a good experience for their guests.
