On that note, when a guest compliments the ride ops, it makes a HUGE difference. If you see a ride op busting his or her butt, let them know that you appreciate the job well done. It helps alot.
Kick The Sky said:
Many people complain to guest services when the ride ops suck or if you feel that the rides are running too slow. Has anyone here gone to guest services and told them about an exceptionally good crew?
Last time we did was just last week at SFA. Not only did we mention it to guest relations, we even filled out a form so they could pass it along to their higher-ups.
I'll be the first to admit to complaining when things are horribly wrong (ahem, SFWOA 2001) but we do the opposite when things are wonderfully right.
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Next, the ops arent supposed to be talking on the microphones like that. Even though it is good interation and motivation for guests, it is unprofessional.
Finally, for those of you who say ops jobs arent what people think, i completely agree with you all. All I usually hear is people bashing the ride ops, its not necessarily their fault. They do get treated like dirt and dont feel like trying if this will continue. The ops dont get much at all, not enough to be nice and treated like dirt all day.
Think about it.
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Seriously though, knott's park operations division (sweepers, ride ops, parking, and guest services) now compete in 7 inter departmental teams for points. Doing stuff like what debbie does is an excellent way to earn points. Its great motivation, and park ops new hires have been EXCELLENT, enthusiastic guest service people.
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