Planet Feedback

Thursday, December 27, 2001 10:40 AM
Perhaps I am behind the times, but I just found this great Web site, where you can write letters to all sorts of companies complaining about whatever, or even to compliment or ask questions.

Anyway, they have a whole section for theme park complains:

http://www.planetfeedback.com/sharedLettersList/0,2941,0-112-0-0-20-0-fb_date-desc,00.html

It's interesting to read how parks come off in the eyes of the GP.

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You can't spell "dishonorable" without "honorable."

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Thursday, December 27, 2001 10:54 AM
"When I was at Kings Island about 3 weeks ago I went to the water park and in three of the pools there was poop floating around everywhere."

Ewww gross. A lot of these complaints are interesting. BGW and DW don't rank very high among this crew...

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Divorced From Dependence since 1987!

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Thursday, December 27, 2001 10:58 AM
Oh, these are hilarious!  I've never been on that "Iron Mountain" ride at SFGAm!  How is it?
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Ride the New England Bush!
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Thursday, December 27, 2001 11:04 AM
Ha! Read this one:
http://www.planetfeedback.com/sharedLetters/viewLetter/0,2936,0-112-0-0-20-20-fb_date-desc-148142-0,00.html

On one hand, the comment about it being crowded is just stupid. Give me a break, you didn't notice all of those cars in the parking lot? It's an amusement park, lines get long. On the other hand, I can see how the Fast Lane thing, especially in light of the crowds, would get someone pissed off.

While I think some of the complaints are valid (nothing open at certain Six Flags parks), I think that anyone complaining about crowds needs to get a reality check. Duh, parks get crowded. What do you want the park to do, stop letting people in? Obviously thousands of other people will put up with waiting in line. If that's not your thing, turn around at the gate.

However, I will add that this shows just how critical efficiency and capacity really is. You absolutely must keep people moving, and unfortunately more parks do this poorly than do it well.

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Jeff - Webmaster/Admin - CoasterBuzz.com, Sillynonsense.com
"As far as I can tell it doesn't matter who you are. If you can believe, there's something worth fighting for..." - Garbage, "Parade"

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Thursday, December 27, 2001 11:07 AM
Thanks for this very amusing site Den! Interesting someone labeled Knott's Berry Farm as "the amusement park from hell". But none other than the famous "The park was overwhelmed with hooligans and hoodrats." Only at Cedar Point. And we musn't forget "Disney isn't nice to children".

*** This post was edited by Koaster King on 12/27/2001. ***

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Thursday, December 27, 2001 11:27 AM
Interesting site thanks for the "heads up" about it   there must be a form letter  to fill out most of those complaints looked alike     Good to see compliments mixed in too   

It trips me out that so many people complain about crowds and broken rides    hey its a gamble to go to these places you never know if everyone else in the world decided o go that day too  and machines break  

Closed rides may also be a staffing problem   carowinds,my home park, seemed to have alot of  day temps there this year   maybe they should up their pay  to encourage more people to work there thru the season    I'm sure parks can cover alot of their pay roll with the 7 to 10 dollars a car they charge for the priviledge  of using their lot then having to walk all the way to the gate  

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Thursday, December 27, 2001 11:39 AM
It is a form letter.  Believe it or not, I found this site trying to find some way to write McDonald's and tell them to send me free gift certificates for leaving food out of my drive-thru orders about 10 times. ;)

I like the letter that calls SFGAdv racist.  I don't doubt that something racist was said, but I doubt that the two rides that were closed, Viper and Batman & Robin, were the ones they were looking forward to most...

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You can't spell "dishonorable" without "honorable."

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Thursday, December 27, 2001 12:09 PM
I'm sorry, but after reading some of those letters, I'm glad they vow never to return to a park!

-RBGuy-Now a registered member of Planet Feedback.
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"The Ozzman Cometh"

*** This post was edited by RagingBullGuy on 12/27/2001. ***

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Thursday, December 27, 2001 1:22 PM
Is the world turning upside down? SFWoA had alot of compliments and BGW had lots of complaints! All I hear is how SFWoA has horrible staffing and policies, while BGW's is so great. I would think it would be the other way around. I wasn't surprised at how many complaints there were about SFGAm. They have stupid policies.
One time, I forgot my pass at home and I went to Guest Services. I told them what happened, and they typed in my name, and sure enough, it came right up. My picture and all my pass info was on the computer screen. I was releived. Then the lady said I had to buy a new pass! $10 for a new pass! What a rip-off. That's the same $10 that I could have payed to cut in front of other people and not wait for Deja Vu. I was really mad. I reasoned with the woman that I only forgot it. Couldn't she just give me a voucher or some proof that I have a pass and I forgot it? No. Instead, I had to pay $10 for a new cheap piece of plastic.
Do you think parks actually read these things? The people that write these letters act like they will actually get feedback. I highly doubt a park has ever read them.
Edit: Here's an interesting one.

*** This post was edited by SFGA2001 on 12/27/2001. ***

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Thursday, December 27, 2001 1:31 PM
Man, most of these letters are retarded... who are they really written by? I'd sure like to see their face... and then laugh at them in it!

Some complain about the littlest things, which is kind of sad... but true, especially in other fields which I have experienced... but some of these letters just take the cake of stupidity. I wonder if they really are fowarded to the park personally.

One person was demanding tickets while it mentioned prior that he would not re-visit the park... go figure?

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...Wondering what the 2002 season holds for all parks...

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Thursday, December 27, 2001 1:46 PM
Actually SFGA2001, as I got further down the list there was complaint after complaint about SFWoA. I was surprised about BGW, as I've had some of my best park experiences there. I think there were so many on Disney because of the larger popularity and sometimes the expectations are different than what you get. You're not going to have 10 minute lines at Magic Kingdom people!!
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Thursday, December 27, 2001 2:00 PM
Koaster King, after I went through some more pages, I too realized there are lots of SFWoA complaints. What annoys me is how parents always yell at ride op's when their children are too short to ride, but one woman is complaining because her children were too small, but were still allowed on. What can the park do right?
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Thursday, December 27, 2001 2:22 PM

Closed rides may also be a staffing problem carowinds,my home park, seemed to have alot of day temps there this year maybe they should up their pay to encourage more people to work there thru the season

You are correct. Carowinds REALLY has this problem in the fall when the teens go back to school, and many rides are closed as a result.

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|| Jonathan Hawkins ||
http://www.starcoasters.com
http://www.thrillspot.com

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Thursday, December 27, 2001 4:13 PM
I truly believe that most of the people who wrote the letters aren't looking for any kind of resolve. It seems everyone has somewhere in their letter "I'll never visit park Z again." What are they looking for by telling them that? Free tickets? Other perks? Sorry, but if you took the time to write a letter, you probably have some intention of returning.
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Until you get a parking space with your own name on it, you're still part of the GP.

*** This post was edited by Intamin Fan on 12/27/2001. ***

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Thursday, December 27, 2001 5:22 PM
Intamin Fan... it's one of the pre-set choices that you choose when you write your letter... that, along with " I have a complaint to register about the (insert area of concern) at (insert park name) as well as: " would like to see you resolve this situation by doing the following:"

.... It's all choice chosen.


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...Wondering what the 2002 season holds for all parks...

*** This post was edited by DawgByte II on 12/27/2001. ***

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Thursday, December 27, 2001 6:42 PM

StarCoasters said:


Closed rides may also be a staffing problem carowinds,my home park, seemed to have alot of day temps there this year maybe they should up their pay to encourage more people to work there thru the season

You are correct. Carowinds REALLY has this problem in the fall when the teens go back to school, and many rides are closed as a result.
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|| Jonathan Hawkins ||
http://www.starcoasters.com
http://www.thrillspot.com


I wasnt just talking about carowinds when I said "they" didnt pay their employees enough    I think alot of  parks are guilty of under paying the help   When I work at carowinds in the late 80's they seemed proud of the fact they paid a shiny nickle over minimum wage
I know this is off topic  but does anyone know of parks that do pay a decent wage that makes someone want to work there
ps I dont know what carowinds pays now

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Friday, December 28, 2001 6:29 AM
I think this one is quite interesting....are hooligans some new type of insect? http://www.planetfeedback.com/sharedLetters/viewLetter/0,2936,0-112-0-0-20-140-fb_date-desc-118313-0,00.html
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Welcome to Six Flags Great America, home of the fastlane and delay-ja vu! We have now officially been deemed the world-wide wait!
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Friday, December 28, 2001 7:08 AM
This one is hilarious.  First off the person states that Six Flags America is in New Jersey.  Then she can't even use spellcheck.  What up wit dat?  I have had defective prizes before from Six Flags Great America in Gurnee, IL and the staff there was more than happy to exchange the defective one with a prize that was not defective.

http://www.planetfeedback.com/sharedLetters/viewLetter/0,2936,0-112-0-0-20-0-fb_date-desc-154405-0,00.html

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It's not a bad thing....it's a good thing.

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Friday, December 28, 2001 7:18 AM
you would think after the first couple times, she would learn not to get prizes anymore.  geez, stupid people.  I wish there was some way to respond to the letters.
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Friday, December 28, 2001 8:06 AM

ALF is cool said:
you would think after the first couple times, she would learn not to get prizes anymore.  geez, stupid people.  I wish there was some way to respond to the letters.

There were replies to some of the letters

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