LK's long-awated return to Six Flags Great Adventure.

Wednesday, June 18, 2014 12:09 PM

Was it called kicken chicken express?

Wednesday, June 18, 2014 12:48 PM

That's the one I'm thinking of, Travis. Near the Top Spin. I've not eaten there, though.

The amusement park rises bold and are huddled on the beach in a mist

Wednesday, June 18, 2014 7:37 PM

Great TR report. Had me cracking up in places. I have been to SFGA once so far this year... and had an awesome time. Bunky, you should've been with us!

I have a season pass and plan on going multiple times. If anyone (Mike, Bunky, Bobbie, anyone) wants to go.. give me a holler.

Thursday, June 19, 2014 2:46 AM
LostKause's avatar

I found some photos from Google. I added text to one of them. Ichiban is the name of one of the food stands and Chicken Express is the name of the other one. They were beside each other and both were run by the same manager or owner. That man was amazing at customer service!

Last edited by LostKause, Thursday, June 19, 2014 2:48 AM
Thursday, June 19, 2014 2:58 AM
Lord Gonchar's avatar

LostKause said:

That man was amazing at customer service!

He gave you free stuff when you complained?

Thursday, June 19, 2014 3:00 AM
sws's avatar

He should have at least comped you some free chicken.

Thursday, June 19, 2014 4:36 AM
LostKause's avatar

I didn't want to elaborate, but here it goes.

I was served cold chicken nuggets from a steam table. They looked like they were going to be the best chicken nuggets I had ever had, so I bought them. They were not very good at all, and I was probably not going to eat them.

Whenever I pay for food at a restaurant, if it isn't satisfactory to my tastes, which includes being at least warm and at least slightly fresh, I will find the manager and politely ask for fresher, hotter food. This doesn't happen very often at all.

In this story, the manager was watching me eat the food to see if I liked it. After I bit my first chicken nugget in half, he asked me if it was good. I calmly and politely told him that I didn't like it, that it was cold.

He sprang into action. "You get something else! What do you want? We have General Tso's Chicken? You want some? You want rice?" He loaded my plate with rice and General Tso's Chicken, even though I told him that I just wanted a snack, and that I wasn't very hungry. The General Tso's chicken was very good.

As I was eating the new, hot food, he approached me again to see if I liked it. I gave him a thumbs up and a yum sound with my mouth full. He asked me if I wanted a refill of Coke, of which I declined, because he already went way beyond what I expected him to do and I didn't need a refill anyways.

As I threw away my garbage, and some of the food, he smiled, held the trash door open for me and thanked me for eating there. Excellent customer service! Excellent!

As for the free stuff when I complained remark, I paid for the food. I deserve the food to taste at least pretty good. I hope I'm not the only one who takes the fries back when they are served to me cold at McDonald's or BK. I am always polite and actually I am the one who is apologetic for asking, if it comes to that.

I never complain to "get free stuff." I might complain to get what I expected when I spent my money in the first place, or at least to notify the business of a problem, always professionally and always politely. Do you ever return something you bought at Walmart or Target if it wasn't what you expected or if it was defective? Same idea.

It's like if you buy an As Seen On TV lightweight expanding water hose, and it busts the first time you try to use it. You take it back to the store, and exchange it for a normal water hose that will not bust. I had purchased food that was not good. Before I even had a chance to tell the boss, he was ready to exchange it for something else.

As a side note and way off topic, do not purchase the As Seen on TV lightweight expanding water hoses. They are junk and will bust the first time you use them. I'm pretty sure that every one that has been sold at the store I work at has been returned at the customer service desk that I work at. Also, ask if the nuggets are fresh before purchasing them from Chicken Express to avoid getting accused by Gonch of being dishonest. :)

Last edited by LostKause, Thursday, June 19, 2014 4:38 AM
Thursday, June 19, 2014 8:03 AM

The scrunchy hose is the best invention ever. Until they burst. The ones that are bright green are the worst, but ours lasted about a month, and I water the plants and flowers around here daily. Then we bought a "higher quality" one that was dark blue, guaranteed by the salesman at the state fair not to explode. It lasted about twice as long before giving me a good dousing.

But we have a bucket full of busted hoses, as we continue to buy them. The convenience of the hose is worth having to replace them occasionally, and we have learned to not let the hose sit under full pressure for any amount of time. We've also learned (the hard way) not to take care of that watering chore quickly while dressed to go anywhere.

The moral of the story is the scrunchy hose is a lot like crappy amusement park food. Rather than throw a fit like we might in another dining situation, we sometimes resign ourselves to a less than superior product due to the fact that it's convenient and after all, what should we expect from Six Flags anyway? I would have done the same thing as Travis, just struggle through the disappointing nuggets and hope the next snack around the corner was better. The gentleman who took the TIME and EFFORT to satisfy a CUSTOMER really was AWESOME!!! He obviously takes pride in his product and the reputation of his stand, when he'd probably get away with not.

I hope Travis is standing behind the counter at the Walmart when I show up soaking wet with a bright green thing in my hand. I could use a better garden hose.

Thursday, June 19, 2014 9:26 AM

RCMAC said:

...guaranteed by the salesman at the state fair not to explode.

This is literally the scariest endorsement imaginable.

Brandon | Facebook

Thursday, June 19, 2014 11:54 AM
Lord Gonchar's avatar

LostKause said:

Also, ask if the nuggets are fresh before purchasing them from Chicken Express to avoid getting accused by Gonch of being dishonest. :)

Oh, I don't think it was dishonest at all. Hell, I don't think complaining or being dissatisfied is being dishonest. I just think there's a lot of people that need to temper their expectations. Just because you're not necessarily happy, doesn't automatically make you right. (and I'm not saying that's the case here - if nuggets are cold, they're cold)

And like I said in the other thread, I don't think what you describe is great customer service. It's simply trying to fix a mistake. That happens after the attempt to give good service has failed. Giving you good food in the first place would have been great customer service.

In this case, it's just the general rule of complaining about food. It's a last resort.

Those disgruntled staff that get the complaint and have to send out another plate sure do spend a lot of time alone with your replacement food...

Last edited by Lord Gonchar, Thursday, June 19, 2014 12:45 PM
Thursday, June 19, 2014 1:08 PM

"Isch good". ^^

"Look at us spinning out in the madness of a roller coaster" - Dave Matthews Band

Thursday, June 19, 2014 6:01 PM
Walk-Off HBP's avatar

...He sprang into action. "You get something else! What do you want? We have General Tso's Chicken? You want some? You want rice?" He loaded my plate with rice and General Tso's Chicken...

That was fun.

The trick was to surrender to the flow.

Thursday, June 19, 2014 8:31 PM

What should be noted is that the manager / owner of the stand wanted the customer to be satisfied. Sadly, that is often a lost art...especially at a park. He really cared!

I admire folks who go above and beyond in the area of customer service.

But how can he offer you General Tso's chicken? Doesn't that chicken belong to General Tso? Won't he miss it? You don't want to bum out the general.

Here's To Shorter Lines & Longer Trip Reports!


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