Knotts Berry Farm ... AWESOME Guest Relations experience!

Welcome back, Travis...

A question for Sprig:

If KBF would have denied your request, would you have complained publicly?

LostKause said: ...If they say no, I would tell them that I understand with a kind smile on my face.

Sprig said: They did not tell me, "No" in the first reply. And I'm a NOT going to any way blame Knott's Guest Relations members for their reaction to my email due to an IT security protocol.

So, they didn't even deny your first request and you were upset? I have a feeling that your response to a negative answer would have been far less graceful than that of LK.

LostKause said: If they hand me a ticket for another day, I would post online that they have excellent customer service for all to read.

Sprig said: That was what I tried to do here and failed.

Please read Slithernoggin's post above.

The title of your thread is 100% positive. The opening of your first post has some negativity in it. CBuzzers hear "or read" more whining and complaining than your average person, from unreasonable to down right irrational, so they love a positive PR story. However, this story seemed to combine little more than an unreasonable request that made you angry without even being told no.

LostKause said: it's all in their response that would make me "pissed" or not.

In other words, I understand Sprig's side of the story.

Sprig said: From my side of the screen, after I gave it some thought, it seemed a generic reply; but I was very irked ( is that a more PC term for pissed off!?)

The reply did not match the whole content of the email I had sent them; and I let my internal flames cool down a LOT before my next email back.

The details of their initial response are very vague.

Sprig: Why did it make you angry if it was just lacking acknowledgment of a portion of your email?

Please help me understand exactly what upset you when you clearly were entitled to nothing and an how you would have responded if you hadn't received the free tickets.

When I take the time to write out a thoughtful email to a business and only get a canned reply back, it irks me a little sometime. They just copy and paste some stuff together that they already have. I understand that some businesses probably get a lot of emails, and canned replies are the most cost-effective way to show that the email was received and read, but a personal touch is always appreciated.

Dear TRAVIS,

Thanks for your reply to this thread. We are GLAD to hear you AGREE with the original poster and appreciate your continued patronage of CoasterBuzz.com.

We look forward to your continued participation in the future.

Sincerely,
Gonchbot 2000

Have I told you lately that I love you, Gonch?

Awesome post, Gonch! lol

Canned Gonchbot responses irk me... The real Lord Gonchar deal, however, fascinates me. ;0)

Blackie said:

A question for Sprig:

Sprig: Why did it make you angry if it was just lacking acknowledgment of a portion of your email?

Please help me understand exactly what upset you when you clearly were entitled to nothing and an how you would have responded if you hadn't received the free tickets.

I think I have already answered the first question at least twenty dozen times.

Knott's IT service does filter the emails to the Guest Relations personnel. It took several other emails to figure out where the disconnect between us was.
At one point in time, that earlier disconnect, and canned ham reply in my inbox, made me a bit ... PISSED OFF!

I maybe have had such great service from so many companies that it just seemed within reason to email and explain our situation to Knotts Guest Relations and just simply ASK if there was some sort of compensation for this type of occurrence. Around ME, every day, companies advertise in all types of media all sort of discounts or special events.

If I had not received the comp tickets, I don't really know. Our time-line and finances allowed for us to visit and an other park. Having the comp tickets made it a "n0-brainer" for us.

Without a DOUBT, I can ABSOLUTELY say, that if KBF gave us free tickets into the park that we paid nothing for, we would make every effort to afford the plane flight!

Sprig said:

I maybe have had such great service from so many companies that it just seemed within reason to email and explain our situation to Knotts Guest Relations and just simply ASK if there was some sort of compensation for this type of occurrence.

Not to keep harping, but...

Why do I feel like throughout this thread "great service" has simply been code for "businesses that give me free crap if I bitch/ask enough"?

I don't think the term "great service" has ever felt dirty to me before, but somehow your use makes me want to shower.

Honestly, if a business has to give you a freebie to make you happy, that's kind of the opposite of great service.

Sprig Said: I think I have already answered the first question at least twenty dozen times.

How many message boards are you posting this on?

I painfully reread through this entire thread searching for any detail of their original response. Here's what I got it of it. You get pissed easily. Seriously, 1. IT Security 2.They made you feel like a scam artist. 3. (6 days into the thread) It was a canned ham response (Only after LK used nearly the same term only 5 post above yours)

Any details there? The only detail I read about that initial response was that they didn't say no, yet somehow made you feel like a scammer. How is that?

You never answered this question. -> If KBF would have denied your request, would you have complained publicly?

After reading your last post, I'm curious. How many emails did you send KBF about your oh so unfortunate event?

Sprig said: Maybe a trip report later if this post generates enough ... buzz...

Is that enough "buzz" for you yet? I believe a trip report is in order.