I am a hypocrite. I bought Fastlane.

I really got spoiled with the ride ops at Disney. I know Disney is the best. but still Busch can do a little better.

You’re preaching to a choir that already beat that dead horse to more death.
Or something like that.

How are operations at BGW? We have a trip planned for later this summer and I’m considering quick queue since it will be another million years before I get back.

Last year they below average. Pantheon, which was already packed because it was the brand new hotness, was doing 6-7 minute dispatches and probably only doing 200-300pph. I also remember Invadr only running one train despite a full queue and Loch Ness Monster stacking for a long time despite a ride time long enough to accommodate two lifts.

Outside of that nothing stands out as amazing but nothing stands out as bad.

When I worked at SeaWorld ten years ago, I complained to the ops VP about how guests were comparing about how much better things were at Universal. He never answered the email.

And that's when Universal ops weren't nearly as good as they have become and SW/BG ops weren't nearly as bad as they have become.

ApolloAndy:

How are operations at BGW? We have a trip planned for later this summer and I’m considering quick queue since it will be another million years before I get back.

Honestly quick queue is overpriced. Didn’t make too much of a difference on a few rides. Crowds were busy today but not overly busy. If the ride ops were better and they ran more trains, no one would have needed quick queue today. They were super slow getting trains in and out of the stations. Hmmmmm……maybe the ride ops intentionally run slow to sell more quick queue tickets???

Oh sorry. You were asking about BGW. I was referring to BGT.

The_Orient_of_Express:

Hmmmmm……maybe the ride ops intentionally run slow to sell more quick queue tickets???

Paging Travis. This appears to be a Lost Kause.

I mean, if their goal is to make as much money as possible, it's possible.

And as I have said a hundred times before, even if selling more line cuts isn't the reason for poor operations, it doesn't matter, because some people are going to believe it to be the reason anyway, and that is just as bad.

In other words, if you are selling line cuts, you better have fast operations for everyone else's sake.

Do I think parks intentionally slow operations to sell more line cuts - not really.

Do I think selling line cuts diminishes the concern parks have for whether operations are fast. Absolutely.

Selling line cut passes unquestionably creates perverse incentives, at least in the short term, where slower lines lead to higher profits.

There's also unquestionably a thread where we've hashed this out before.

hambone:

Selling line cut passes unquestionably creates perverse incentives, at least in the short term, where slower lines lead to higher profits.

Absolutely an argument could be made. But which is more likely? You make more money because people feel the need to buy upcharges or you lose long term because your operations generally suck for the majority.

Bad operations are bad operations regardless of the ways around them. That will ultimately kill you in the end.

There's also unquestionably a thread where we've hashed this out before.

Just one?

Lord Gonchar:

But which is more likely? You make more money because people feel the need to buy upcharges or you lose long term because your operations generally suck for the majority.

These are not mutually exclusive (at least if you add "in the short term" to the first option). Again, I don't really think managers are saying, "Let's make the experience suck so people buy more upcharges." But capitalism being what it is (and Wall Street quarterly earnings imperatives being what they are), it seems like this might affect the decision whether to staff another person on the Loch Ness Monster platform.

But hiring challenges and managerial incompetence are probably much bigger factors.

Outside of a few major players in the amusement industry are CEOs around long enough to be concerned about the long game?

Definitely not at SeaWorld

Another complaint about BGT is they made you buy a locker rental for backpacks, etc….No free place to store stuff in ride area.