Welp... all's well that ends well. I wrote a letter to America West, and they sent me $300 in flight coupons. Yes, $300. That is about $75 more than two tickets for the one-way flight cost me in the first place.
Kudos to AW's customer service department -- they just won back a customer.
Airlines will go to great lengths to right their wrongs. When some of our luggage was misplaced in Frankfurt on a connecter flight (Lufthansa) they gave our family free round trip tickets to one of their destinations, and compensated us fully for our luggage. A few months after the fact, our luggage was returned.
*** Edited 12/13/2004 6:11:33 PM UTC by BullGuy***
Never Has Gravity Been So Uplifting.
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