Epilogue - my trip to Vegas (very happy ending)

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Monday, December 13, 2004 12:14 PM
A lot of you read my incredibly long Vegas TR posted about a month ago. So you heard about the infuriating delays my wife and I endured on the flight from Columbus to Vegas.

Welp... all's well that ends well. I wrote a letter to America West, and they sent me $300 in flight coupons. Yes, $300. That is about $75 more than two tickets for the one-way flight cost me in the first place.

Kudos to AW's customer service department -- they just won back a customer.

Monday, December 13, 2004 1:10 PM
Glad it all worked out for you. :)

Airlines will go to great lengths to right their wrongs. When some of our luggage was misplaced in Frankfurt on a connecter flight (Lufthansa) they gave our family free round trip tickets to one of their destinations, and compensated us fully for our luggage. A few months after the fact, our luggage was returned.

*** Edited 12/13/2004 6:11:33 PM UTC by BullGuy***

Monday, December 13, 2004 1:17 PM
$300 is a cheap way for them to retain a customer -- not to mention the customer's friends who would be (and were) influenced by the negative publicity

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