Disney DAS changes criticized by the disabled

Posted | Contributed by Jeff

Disney guests with various disabilities are criticizing the US theme parks for changes in their Disability Access Service. The company offers alternatives to the virtual queue service that some say do not accommodate the limitations of their disabilities.

Read more from USA Today.

TheMillenniumRider's avatar

Jeff:

The unfortunate thing is that they had a solution to this. It was called FastPass. It was fair, it reduced wait times in queues and it couldn't be gamed.

Alright, back to square one here, but didn't some sort of disability thing exist during the FastPass era? Or did they just tell the disabled to grab a FastPass or wait in line.

When I was a Cast Member in the paper Fastpass days you could get a Guest Assistance Card at Guest Relations. These typically allowed for unlimited access through the Fastpass queue of any attraction at any time. Guest Relations also passed these out like candy.

ApolloAndy's avatar

The rumor was that Disneyland was sending more DAS users through the Lightning Lane than Genie+ users. Even if that's not explicitly true, if it's anywhere in the ball park, that's a big problem.


Hobbes: "What's the point of attaching a number to everything you do?"
Calvin: "If your numbers go up, it means you're having more fun."

Class action suit filed in California with respect to disability access.

https://floridapolitics.com...abilities/

Jeff's avatar

That's interesting. If they're suggesting that all disabilities require Disney to offer line skipping, I think that's a hard sell. Standing in line as an amputee in a wheel chair isn't the same as a kid with sensory issues. Where I think they're in trouble is the privacy stuff. They insist that they don't want you to provide details when you talk to the screener, but how can you make the case that you need the service without doing so? I mean, their level 2 evaluation involves an actual doctor, so they can't have it both ways when they say they don't want to know stuff.


Jeff - Editor - CoasterBuzz.com - My Blog

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