Disney alters queue policy for guests with disabilities

Posted | Contributed by Jason Hammond

People with disabilities will no longer go straight to the front of lines at Disneyland and Walt Disney World under a policy change park officials say is a response to growing abuse of the system. Under the change, visitors with special needs will be issued tickets with a return time and a shorter wait similar to the FastPass system that's offered to everyone.

Read more from AP via KNBC/Los Angeles.

Think you mean "dregs." :)

Last edited by Mike Gallagher,

The amusement park rises bold and stark..kids are huddled on the beach in a mist

http://support.gktw.org/site/TR/CoastingForKids/General?px=1248054&...fr_id=1372

slithernoggin's avatar

From what I've been reading about this, I think Disney has done a pretty good job of balancing the needs of those with legitimate issues with their operational needs.


Life is something that happens when you can't get to sleep.
--Fran Lebowitz

Farfel said:
This is why waiting in lines at an amusement park can be very challenging.

So I understand all of this and others in regards to the actual wait in line, standing, noise, etc... I don't understand the issue though with getting a specified time to ride and then bypassing the line.

slithernoggin's avatar

If I'm understanding correctly, the issue arises from the child not understanding why they can't ride Dumbo "right now." Children who don't have ASD may not understand either, but for kids on the autism spectrum the "ride right now" issue is in addition to their particular issues.

I have Asperger's, but a mild case; I don't have a lot of issues waiting in line, but I've also been spoiled by 30 years of coaster enthusiast events allowing me to access rides without waiting very long.

Last edited by slithernoggin,

Life is something that happens when you can't get to sleep.
--Fran Lebowitz

Understood, but where does it end? Why are amusement parks subject to the "I need to do it now" and other establishments aren't?

slithernoggin's avatar

A) I disagree that only amusement parks are catering to those with disabilities.

B) My understanding is that systems like that which Disney is putting in place are designed to have those with disabilities wait for their turn to ride without making them wait in line. So, it's not a question of "I need to do it now" but rather how does the park balance the concerns of everyone involved

As noted, those with diabetes or other physical issues can't always stand in line without experiencing pain; those with ASD issues also can't stand in line without suffering.


Life is something that happens when you can't get to sleep.
--Fran Lebowitz

OhioStater's avatar

Children who don't have ASD may not understand either, but for kids on the autism spectrum the "ride right now" issue is in addition to their particular issues.

So don't take the kid up to the line when you get the pass for it. Don't tell them (or let them know) that "right now" is when they're going to ride it. Wait until the time, and then tell them.

Last edited by OhioStater,
HeyIsntThatRob?'s avatar

I love how everybody is an expert. You do realize that those with Autism and Asperger's have eyesight right?

~Rob

slithernoggin's avatar

I don't claim to be an expert, but I have been diagnosed with Asperger's (which was rolled into a larger Autism Spectrum Disorder diagnosis earlier this year). It's more a question of how people on the autism spectrum can process what they see or hear.


Life is something that happens when you can't get to sleep.
--Fran Lebowitz

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