Customer service goes a long way.

Thursday, April 23, 2009 5:18 PM
britishdebutante's avatar

I was at SFOT a couple of weeks ago and I was planning on buying a pass because I'm spending a few months in Texas. When asked for my zip code, I gave her my temporary Texas zip code. When I opened my wallet to pay her, she saw my Ohio driver's license and said "Hold on, honey. Give me THAT zip code. Your pass will be much cheaper!" I was so thrilled that she told me that. I had no idea I could buy a pass in Texas for the price of a Kentucky Kingdom pass and get it processed all in the same place! She easily could have made more money for the park but instead decided to help me out a little. Good customer service works - I was so happy that I saved money that I ended up persuading my friends to purchase the big meal at Papa John's, even though we had a packed lunch in the car.

Thursday, April 23, 2009 5:47 PM
LostKause's avatar

I meant that because I was doing the work of a blue tag, I should have had the blue tag instead of the red tag my first and second

And you're right (gasp). My expectations probably were too high.

And I don't dispute that my situation is normal. That was the point all along, that some people get frustrated with the company because they get hat's, pins, and certificates because they are considered the best employees there, but when it comes time to advance, they get the shaft.

This wonderful girl at SFMM will posibly get a pat on the back for being kind to customers. Pats on the back are free, and "good job goodies" are cheaper than better pay.

I've been thinking about the "mcjob" and "bottom of the barrel" comments, and, "No Sir, I don't like it".

Thursday, April 23, 2009 7:12 PM
Carrie M.'s avatar

I think acknowledging that good customer service was experienced is important. But I'm not sure how that translates to rewards and advancement.

Most times in order for advancement to occur, one has to demonstrate not just a proficiency at one's current job, but also a potential for handling the skills necessary for the next level.

Providing positive customer service is what people are supposed to be doing. It is not really a sign of going above and beyond. It's kind of a shame that so many have lost sight of that, both in providing the service and in receiving it.

"If passion drives you, let reason hold the reins." --- Benjamin Franklin

Friday, April 24, 2009 11:21 AM
Jeff's avatar

"Advance" is a pretty relative term. Whether it be financial or the color of your name tag, "advancing" as a seasonal at Cedar Point is hardly some great career leap. It also doesn't mean anything for potential full-time employment. I know full-time people who were never even seasonals, let alone blue tags.

Jeff - Editor - - My Blog - Silly Nonsense

Sunday, April 26, 2009 11:49 AM
ApolloAndy's avatar

I had the same experience at SFoT. My in-laws were visiting from NY on the day that I was renewing my pass and so we got the out of state discount or whatever it is.

Hobbes: "What's the point of attaching a number to everything you do?"
Calvin: "If your numbers go up, it means you're having more fun."


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