Alton Towers says Smiler roller coaster accident caused by human error

Posted Tuesday, November 24, 2015 8:43 AM | Contributed by Jeff

The crash on the The Smiler rollercoaster at Alton Towers that seriously injured five people was caused by human error, the theme park’s owner has said. Merlin Entertainments said the ride would reopen next year after being closed since the crash in June.

Read more from The Guardian.

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Tuesday, November 24, 2015 8:45 AM

I don't think that surprises anyone.

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Tuesday, November 24, 2015 9:17 AM

What has impressed me most is that since the moment of the accident, Alton Towers has owned this situation. As horrible as it has been, they have not tried to do the PR spin or make excuses. They have taken care of the guests involved and owned up to what happened. Certainly there are likely dozens of lawyers involved on all sides of this, but it really seems like they are willing to admit what happened and own up to it and do what needs to be done. Despite the horrible accident, they have definitely earned respect from me in that sense.

Last edited by BrettV, Tuesday, November 24, 2015 9:18 AM
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Tuesday, November 24, 2015 9:48 AM

Agreed. Merlin has been a responsible corporate citizen through all of this.

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Tuesday, November 24, 2015 10:13 AM

Yes they have, which hopefully, somehow, will be to their benefit.

Do they intend to let humans near the control panel next year?

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Thursday, November 26, 2015 12:34 AM

Decided to post in this thread as I think it's more applicable to this title than the other. Alton is closing six rides next year. Now, the headline seems a bit hyper, and while the article is light on details I think what they failed to get across is that they're closing these rides to make changes to their ride control systems and other operational modifications. They never directly state that, but closing multiple unrelated rides for good just makes 0 sense, and I know Merlin is overhauling attraction safety in a major way in the wake of the accident (new dept. and all that jazz focused solely on safety/training/etc).

Last edited by maXairMike, Thursday, November 26, 2015 12:34 AM
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Thursday, November 26, 2015 10:36 AM

^ I don't think it has anything to do with safety. It's all about costs.

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Thursday, November 26, 2015 10:50 AM

Huh...I guess I spoke a little too soon. I saw the Nemesis: Sub-Terra title and thought they just added on to the coaster's name. That's actually a different attraction. They do seem to be relatively minor attractions, but the driving school...I hear that's a safety headache at the LEGOLAND here. Guess this is mostly cost related. Move along, then, nothing to see here (the new dept. at the parks thing is true, though).

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