SeaWorld Orlando learns customer experience keys from sister park Discovery Cove
Posted August 29, 2007, 9:22A |
Contributed by Jeff
Record attendance at SeaWorld Orlando this summer has come with what officials there say are record customer-service marks despite the thick crowds -- thanks in part to lessons learned from the theme park's rich little sister park, Discovery Cove. During the past two years, SeaWorld officials say, they have dramatically ramped up customer-service programs. Additions include a dozen roving guest-service ambassadors, satellite customer-service centers deep inside the park, and sidewalk animal exhibits to entertain people waiting in lines.
Read more from The Orlando Sentinel.