"Corporate people will be here" on Saturday, Haenn said in one of his final pep talks, but "you want to impress the guests, not the corporate people.
That's exactily the kind thing to say to help change the employee's attitude and morale. If your boss want's you to put the guests over the visiting upper management, that's got to tell you what they find to be important.
Ummm...This is todays positive comment from me about SF.